13129 - Operational Support Grade - HMP Feltham Nights (Prison Support Role)
| Posting date: | 05 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | TW13 4NP |
| Remote working: | On-site only |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 13129 |
Summary
As a Nights Operational Support Grade you will support staff during the night period in order to maintain the core requirements of the establishment, ensuring cell doors are locked and secure and all prisoners are safely accounted for..
In addition to your base pay, you will receive:
annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)
9 days bank, public and privilege holidays
access to a paid Level 2 apprenticeship in customer service
access to the generous Civil Service pension scheme
season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
National - £33,411
The salary figures quoted are for a 37 hour working week inclusive of a 20% unsocial hours working allowance and any additional market supplement payment that will only be paid at certain locations.
Hours
Nights shifts are normally worked over a 7 day period and are followed by 7 Rest Days, this will average 37 hours per week. You will work Public holidays (these days are added to your holiday allowance). For an example of the shift times that you could be working please visit our website
Responsibilities, activities and duties are likely to include:
• Night Duties: ensure cell doors are locked/secure and all prisoners are safely
accounted for
• Carry out regular and effective patrols as required by the Night Orderly Officer and Local Security Strategy
• Undertake wing patrols, pegging, and observation of prisoners including those on Assessment Care in Custody & Teamwork (ACCT), or Cat A and E list prisoners as detailed by the Night Orderly Officer and in accordance with the Local Security Strategy
Log any events in the observation book, wing case notes and Security Information Reports (SIRs) as appropriate
• Carry out and report roll checks as detailed by the Night Orderly Officer
• Work within the Wing Offices as detailed, providing prompt help and
support to prisoners who require it
• Interact with and support prisoners who are on an open Assessment, Care
in Custody & Teamwork (ACCT) or Victim Management Record and record
as necessary
• Monitor prisoners subject to security checks such as Category A and Escape
List
• Undertake additional night duties as required, including Gate, personal
Identification Numbers (PIN) Phones, production/collation of orders
• Give a full briefing of the night’s events at handover
• Undertake administrative duties relating to area of work as required
• Respond appropriately to invoke emergency procedures in line with Local
Security Strategy (LSS) and National Security Framework (NSF), utilising
knowledge of local contingency plans and the actions required in relation to
incidents. Any initial decisions or actions will need to be referred to
management for further action.
At the interview we will assess you against the following Success Profile behaviours -
Communicating and Influencing
Delivering at Pace
Managing a Quality Service
Working Together
For more information please visit our website
The interview will be of a blended nature consisting of behaviours and experience
Due to the Covid-19 pandemic, we are taking measures to ensure both candidate and staff safety, as a result, some prisons will be conducting live video interviews. All details will be sent to you before your interview
The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
For more information please visit our website: www.prisonsupportroles.co.uk
Job offers: ‘merit’ vacancy
This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score.
When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.
You can stay on the merit list for 12 months. After this, you’ll need to apply again.
If your application is unsuccessful at the sift/Interview stage, a six month waiting period will be applied during which time you will not be allowed to submit any further applications for Operational Support Grade positions.
Allowance Details
In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted.
In addition to your base pay, you will receive:
annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis)
9 days bank, public and privilege holidays
access to a paid Level 2 apprenticeship in customer service
access to the generous Civil Service pension scheme
season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
National - £33,411
The salary figures quoted are for a 37 hour working week inclusive of a 20% unsocial hours working allowance and any additional market supplement payment that will only be paid at certain locations.
Hours
Nights shifts are normally worked over a 7 day period and are followed by 7 Rest Days, this will average 37 hours per week. You will work Public holidays (these days are added to your holiday allowance). For an example of the shift times that you could be working please visit our website
Responsibilities, activities and duties are likely to include:
• Night Duties: ensure cell doors are locked/secure and all prisoners are safely
accounted for
• Carry out regular and effective patrols as required by the Night Orderly Officer and Local Security Strategy
• Undertake wing patrols, pegging, and observation of prisoners including those on Assessment Care in Custody & Teamwork (ACCT), or Cat A and E list prisoners as detailed by the Night Orderly Officer and in accordance with the Local Security Strategy
Log any events in the observation book, wing case notes and Security Information Reports (SIRs) as appropriate
• Carry out and report roll checks as detailed by the Night Orderly Officer
• Work within the Wing Offices as detailed, providing prompt help and
support to prisoners who require it
• Interact with and support prisoners who are on an open Assessment, Care
in Custody & Teamwork (ACCT) or Victim Management Record and record
as necessary
• Monitor prisoners subject to security checks such as Category A and Escape
List
• Undertake additional night duties as required, including Gate, personal
Identification Numbers (PIN) Phones, production/collation of orders
• Give a full briefing of the night’s events at handover
• Undertake administrative duties relating to area of work as required
• Respond appropriately to invoke emergency procedures in line with Local
Security Strategy (LSS) and National Security Framework (NSF), utilising
knowledge of local contingency plans and the actions required in relation to
incidents. Any initial decisions or actions will need to be referred to
management for further action.
At the interview we will assess you against the following Success Profile behaviours -
Communicating and Influencing
Delivering at Pace
Managing a Quality Service
Working Together
For more information please visit our website
The interview will be of a blended nature consisting of behaviours and experience
Due to the Covid-19 pandemic, we are taking measures to ensure both candidate and staff safety, as a result, some prisons will be conducting live video interviews. All details will be sent to you before your interview
The interview is the ideal opportunity to tell us more about yourself, your work history or personal experiences, so we can get to know you better and assess how you will be suited to prison work.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
For more information please visit our website: www.prisonsupportroles.co.uk
Job offers: ‘merit’ vacancy
This is a ‘merit’ job vacancy. If you are successful at the interview you will be added to a merit list based on your score.
When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available.
You can stay on the merit list for 12 months. After this, you’ll need to apply again.
If your application is unsuccessful at the sift/Interview stage, a six month waiting period will be applied during which time you will not be allowed to submit any further applications for Operational Support Grade positions.
Allowance Details
In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted.