Band 3 Clinical Services Administrator - Swindon
| Posting date: | 02 January 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | Swindon, SN3 6BW |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9342-26-0004 |
Summary
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical staff Multidisciplinary teams (Community or Inpatient) Service users and carers Health and social care teams Third sector/voluntary agencies Community groups and local authority provision Other statutory agencies, e.g., Police, Ministry of Justice Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Negotiate diary conflicts and competing priorities as appropriate. Exchange verbal and written information with patients, staff, and carers relating to appointments and meetings. Provide and receive routine and complex information, including dealing with enquiries from external stakeholders and the public. This may include sensitive information. Provide and update patient notes and collate information. Work within a multidisciplinary environment, ensuring that communication with appropriate team members is effective. Receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly, ensuring appropriate action is taken with high-priority items. Manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when dealing with patient enquiries; analyse and resolve non-clinical patient problems, including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals, etc., escalating issues to the Lead Clinical Services Administrator as appropriate. Arrange and rearrange clinics and appointments as required. Support the induction of new staff members as required. Produce confidential correspondence and reports on a frequent basis. Maintain an efficient and effective electronic filing system, Internet, Intranet, and patient records to access and extract information as needed. Take and distribute formal minutes as necessary. Perform clerical duties, including photocopying and scanning. Undertake surveys or audits as necessary for own work. May be asked to contribute to audit and research projects within the service to inform service development and standards. Assist patients during incidental contact by providing non-clinical advice or information to patients, relatives, or carers. Please see the attached job description for a full list of duties and responsibilities.