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Receptionist -ENFIELD

Job details
Posting date: 02 January 2026
Salary: £12.86 per hour
Hours: Full time
Closing date: 09 January 2026
Location: Enfield, London, EN1 3TD
Company: Brook Street
Job type: Temporary
Job reference: BBBH426250_1767348140

Summary

Job Advert: Receptionist - Enfield Probation

Pay: £12.86 per hour
Booking Number: 426250
Company: Enfield Probation (HMPPS - Probation Service Directorate)
Job Role: Receptionist
Location: Enfield PDU, 39 Silver Street, Essex, EN1 3TD
Working Hours: Full-time, office-based (includes regular unsocial hours such as evenings and/or weekends)
Contract End Date: 02/11/2026 (with potential to extend, not guaranteed)

Overview of the Role

We are seeking a professional and reliable Receptionist to join Enfield Probation within the Probation Service Directorate (HMPPS). This is a key administrative role providing front-line reception duties and essential office-based support.

You will act as the first point of contact for visitors, people on probation, and telephone callers, while also supporting a range of administrative and building management functions. The role requires discretion, strong communication skills, and the ability to work calmly in a sometimes high-pressure environment.

Key Responsibilities

  • Act as the first point of contact, greeting visitors and people on probation professionally in person, by phone, and via email

  • Log arrivals and departures, notify staff of visitors, and issue visitor passes and security fobs

  • Use tact and situational awareness to de-escalate potentially challenging situations and identify safeguarding or risk concerns, escalating appropriately

  • Provide basic information about Probation Services and local support services, referring complex queries to managers

  • Manage building logistics including mail, PPE and stationery orders, meeting rooms, hot desks, and car parking bookings

  • Support meetings and events, including room setup and event registration

  • Handle petty cash, travel warrants, and bus fares for people on probation

  • Support health, safety, and security of the building (key holding, fire alarms, panic alarms, CCTV monitoring, evacuations)

  • Log building faults and maintenance issues and escort contractors when required

  • Provide confidential administrative support to operational teams when needed, including:

    • Updating computer-based and manual records

    • Producing correspondence and documentation

    • Scanning, archiving, and handling sensitive information

Essential Skills & Abilities

  • Proven proficiency in Microsoft Office applications

  • Excellent verbal and written communication skills

  • Ability to work collaboratively and deliver a quality service at pace

  • Strong organisational skills and attention to detail

Behaviours Required

  • Delivering at Pace

  • Communicating and Influencing

  • Changing and Improving

  • Managing a Quality Service

Experience (Desirable)

  • Experience working in the criminal justice sector

  • Experience in high-pressure or stressful environments

  • Customer service or reception experience

Qualifications

Essential:

  • GCSEs A*-C (or equivalent) including Maths and English, or a proven track record in a similar role

Desirable:

  • IT qualification (e.g. ECDL/CLAIT) or equivalent practical experience

Eligibility & Security

  • All candidates are subject to security and identity checks

  • External candidates must complete a 6-month probation period

  • Staff must declare membership of any organisation considered racist by HMPPS

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.