Assistant Practice Manager
| Posting date: | 02 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 30 January 2026 |
| Location: | Worcester, WR2 5HL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4443-26-0101 |
Summary
The following are the core responsibilities of the Assistant Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Support the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities Provide leadership and guidance to all staff, ensuring that they adhere to policy and procedure at all times Governance DS&P toolkit E-Dec Management of data breaches in accordance with policy and ICO regulatory guidelines IG audit & management lead GDPR Support introduction of systems in relation to CQC compliance with current regulations and standards Act as a leader in support of the spectrum of clinical governance HR management functions Direct line management of assigned staff members Review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed Act as the lead for recruitment, including pre-employment checks and DBS Evaluate, organise and oversee the staff induction programme Maintain accurate electronic HR files Supporting absence management and reporting Workforce vacancy reporting on behalf of practice HR audit reviews as required Support effective systems for the resolution of disciplinary and grievance issues where required Maintain effective staff appraisal process across the practice, and undertake appraisals for those that they line manage Foster a positive, inclusive working environment and promote team cohesion and staff wellbeing. Support PLT events by identifying and delivering team training where required Manage and monitor practices mandatory training programme Policies management Identification and drafting of new policies in line with current legislation and requirements Maintenance, review and audit of all practice policies Contribute to business continuity planning and risk management Manage and enforcement of Zero Tolerance & DNA policies Meetings management Facilitating meeting schedules, invitations, location bookings of mandatory meetings, educational sessions and Protected Learning Time within the practice Facilitation of meeting hospitality Setting of agendas and document preparation Preparation and management of meeting minutes and action planning Practice communications Update and manage the practice website and social media sites Regular review and update of patient leaflets and communications Production of practice newsletter Support management of information technology in waiting rooms Complaints management Autonomous management of patient complaints and compliments in accordance with practice policy and set timeframes Ensuring that staff are fully conversant with the complaints procedure Managing, investigating and responding personally to formal complaints. Internal and external audit and reporting Liaise with patients, healthcare professionals, and external agencies professionally and efficiently Additional responsibilities Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children Support in the delivery of enhanced services and other service requirements Maintain a clean, tidy, effective working area at all times Attend a formal appraisal with their manager at least every 12 months.