Part Time Passenger Assistant
| Posting date: | 02 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 19 January 2026 |
| Location: | Grimsby, North East Lincolnshire |
| Remote working: | On-site only |
| Company: | North East Lincolnshire Council |
| Job type: | Permanent |
| Job reference: | NELC400000411 |
Summary
Can you make a young persons journey enjoyable and safe?
Can you build meaningful relationships with young people and families?
Join us on unforgettbable journeys!
We have 2x 16 hour posts available (split shift, term time only)
PLUS
4x Casual posts.
Passenger Assistants provide a vital link for children with or without special educational needs enabling them to ensure attendance in education.
Our Purpose
Our vision is to support our children and young people to ensure they are happy healthy safe and ambitious so we can work to help them achieve their potential and dreams.
What will my role look like?
We have an exciting opportunity to become a Passenger Assistant for NELC. You will be part of a friendly team who provide an excellent standard of service and support who really make a difference to the lives of children & young people that are eligible for transport provided by our service.
Working times are generally arranged around school start and finish times, but hours can vary depending on which route you are required to travel on, this could be in the local area or to a neighbouring authority.
You will be picked up from your home by our driver and returned after each journey.
A typical day is generally split between morning school drop off and collection in the afternoon.
Timings may look like:*
0800am - collection from your home address
0930am - dropped back at home/ work
1430pm - collection from home/work address
1600pm - dropped back at home address
*timings may vary on location/educational requirments
*For our casual colleagues, we would look to match your availabilty on a weekly basis to fulfill our rota requirments. We may sometimes need to call at shorter notice to see if you are available to cover sickness/annual leave etc.
Who are we looking for?
You will be working closely with children & young people, their parents, and carers, showing patience and understanding and be able to communicate with people from all backgrounds, making every journey a positive and enjoyable experience.
You may have specialist knowledge of working directly with children with special educational needs. You will be polite, courteous and respectful of confidentiality.
A caring, compassionate, and responsible attitude towards children and young adults is essential. A basic knowledge of first aid would be advantageous but is not essential.
Please note: You must live within North East Lincolnshire or be able to make your own way to an agreed pick-up point within 15 minutes travel from the route.
Your application
On your application, we would love you to tell us why you will make a great transport assistant for North East Lincolnshire Council but most importantly, for our children and young people. What does the community mean to you and how will you ensure the safeguarding and support of our young people.
Think you can make a difference? We want to hear from you.
Key Dates
We aim to interview shortlisted candidates w/c 26th January 2026
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.
If you require an informal discussion about the role, please contact Phil Rogers on philip.rogers@nelincs.gov.uk
In order to comply with Safer Recruitment guidelines, the references you provide on this form must meet the below criteria:
At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference)
You must provide a professional/company email address (we can not accept personal email addresses)
References must cover the last 3 years, any reasons for gaps should be detailed on your CV
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.
Your references will only be requested if you are offered and have accepted a position
Can you build meaningful relationships with young people and families?
Join us on unforgettbable journeys!
We have 2x 16 hour posts available (split shift, term time only)
PLUS
4x Casual posts.
Passenger Assistants provide a vital link for children with or without special educational needs enabling them to ensure attendance in education.
Our Purpose
Our vision is to support our children and young people to ensure they are happy healthy safe and ambitious so we can work to help them achieve their potential and dreams.
What will my role look like?
We have an exciting opportunity to become a Passenger Assistant for NELC. You will be part of a friendly team who provide an excellent standard of service and support who really make a difference to the lives of children & young people that are eligible for transport provided by our service.
Working times are generally arranged around school start and finish times, but hours can vary depending on which route you are required to travel on, this could be in the local area or to a neighbouring authority.
You will be picked up from your home by our driver and returned after each journey.
A typical day is generally split between morning school drop off and collection in the afternoon.
Timings may look like:*
0800am - collection from your home address
0930am - dropped back at home/ work
1430pm - collection from home/work address
1600pm - dropped back at home address
*timings may vary on location/educational requirments
*For our casual colleagues, we would look to match your availabilty on a weekly basis to fulfill our rota requirments. We may sometimes need to call at shorter notice to see if you are available to cover sickness/annual leave etc.
Who are we looking for?
You will be working closely with children & young people, their parents, and carers, showing patience and understanding and be able to communicate with people from all backgrounds, making every journey a positive and enjoyable experience.
You may have specialist knowledge of working directly with children with special educational needs. You will be polite, courteous and respectful of confidentiality.
A caring, compassionate, and responsible attitude towards children and young adults is essential. A basic knowledge of first aid would be advantageous but is not essential.
Please note: You must live within North East Lincolnshire or be able to make your own way to an agreed pick-up point within 15 minutes travel from the route.
Your application
On your application, we would love you to tell us why you will make a great transport assistant for North East Lincolnshire Council but most importantly, for our children and young people. What does the community mean to you and how will you ensure the safeguarding and support of our young people.
Think you can make a difference? We want to hear from you.
Key Dates
We aim to interview shortlisted candidates w/c 26th January 2026
Your Application
All applicants are advised to carefully read the information provided in the Role Profile and Person Specification.
If you require an informal discussion about the role, please contact Phil Rogers on philip.rogers@nelincs.gov.uk
In order to comply with Safer Recruitment guidelines, the references you provide on this form must meet the below criteria:
At least one reference must be from your current or most recent employment, placement or work experience (if you are an agency worker at NELC, please provide your agency as a reference)
You must provide a professional/company email address (we can not accept personal email addresses)
References must cover the last 3 years, any reasons for gaps should be detailed on your CV
Please note: This role requires a Disclosure and Barring Service (DBS) check at a level appropriate to the post. It is a contractual and essential requirement that the successful candidate is registered with the DBS Update Service. You have 30 calendar days from the "date of issue" printed on your standard or enhanced DBS certificate to register for the DBS Update Service using the certificate number.
Your references will only be requested if you are offered and have accepted a position
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.