Business Improvement Manager
| Posting date: | 01 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 January 2026 |
| Location: | Lancashire, PR7 1NY |
| Company: | Ipsum Utilities Limited |
| Job type: | Permanent |
| Job reference: | ORG6276-Business Improvement Manager |
Summary
Business Improvement Manager – Northwest
What’s in it for you…
We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.
25 annual leave plus bank holidays with the option to buy more
Hybrid working
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more!
Life assurance cover
Long service recognition
Active local social committees
Regular social events
Paid volunteering opportunities in your community
About the role…
We are looking for a Business Improvement Manager to join our centralised Project Management Office (PMO) at Ipsum. In this role, you’ll help define and maintain project management standards and practices that enhance the delivery and governance of projects and programmes across the business. The PMO’s core mission is to improve how projects are managed and executed, ensuring they align with Ipsum’s strategic goals.
As part of the team, you’ll be expected to be supportive in how we deliver services, provide control and oversight across projects and programmes, act as a guiding authority on change management best practices, and champion the Ipsum Way of Service in everything we do.
As a Business Improvement Manager you will…
Lead and support agile projects from planning to successful delivery
Assess and manage project risks, offering guidance on mitigation
Allocate resources effectively across teams and projects
Set and maintain standardised project processes and templates
Report progress and performance to senior stakeholders
Monitor KPIs to identify issues and drive corrective actions
Build systems to capture and share project knowledge
Prioritise projects based on strategic goals and ROI
Support change management and stakeholder adoption
Drive continuous improvement across processes and practices
About you…
You’ll be a proactive with a passion for continuous improvement and a drive to simplify processes and boost efficiency. With experience managing complex projects involving multiple stakeholders, you’ll bring strong interpersonal skills and the ability to build effective relationships across all levels. You’ll be confident working at pace, making decisions under pressure, and prioritising competing demands while maintaining a high level of attention to detail. Your approach to problem-solving will be thorough and structured, and you’ll be highly organised with excellent time management skills.
Desirable qualifications and skills include PRINCE2 Practitioner, APM Project Management Qualification (or equivalent), Six Sigma Black Belt, and strong Microsoft Office proficiency. A full UK driving licence is essential for this role.
Our commitment to Equal Opportunities...
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive
workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
Next steps...
If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info.
What’s in it for you…
We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it.
25 annual leave plus bank holidays with the option to buy more
Hybrid working
Group Personal Pension Plan
Career development & progression with the opportunity to earn professional qualifications
24/7 access to a virtual GP and Mental health support & counselling services
Cycle to Work scheme
Discount club - supermarkets, phone bills, gyms & more!
Life assurance cover
Long service recognition
Active local social committees
Regular social events
Paid volunteering opportunities in your community
About the role…
We are looking for a Business Improvement Manager to join our centralised Project Management Office (PMO) at Ipsum. In this role, you’ll help define and maintain project management standards and practices that enhance the delivery and governance of projects and programmes across the business. The PMO’s core mission is to improve how projects are managed and executed, ensuring they align with Ipsum’s strategic goals.
As part of the team, you’ll be expected to be supportive in how we deliver services, provide control and oversight across projects and programmes, act as a guiding authority on change management best practices, and champion the Ipsum Way of Service in everything we do.
As a Business Improvement Manager you will…
Lead and support agile projects from planning to successful delivery
Assess and manage project risks, offering guidance on mitigation
Allocate resources effectively across teams and projects
Set and maintain standardised project processes and templates
Report progress and performance to senior stakeholders
Monitor KPIs to identify issues and drive corrective actions
Build systems to capture and share project knowledge
Prioritise projects based on strategic goals and ROI
Support change management and stakeholder adoption
Drive continuous improvement across processes and practices
About you…
You’ll be a proactive with a passion for continuous improvement and a drive to simplify processes and boost efficiency. With experience managing complex projects involving multiple stakeholders, you’ll bring strong interpersonal skills and the ability to build effective relationships across all levels. You’ll be confident working at pace, making decisions under pressure, and prioritising competing demands while maintaining a high level of attention to detail. Your approach to problem-solving will be thorough and structured, and you’ll be highly organised with excellent time management skills.
Desirable qualifications and skills include PRINCE2 Practitioner, APM Project Management Qualification (or equivalent), Six Sigma Black Belt, and strong Microsoft Office proficiency. A full UK driving licence is essential for this role.
Our commitment to Equal Opportunities...
We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive
workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
Next steps...
If you’re interested in this opportunity, please apply or reach out to the Talent Team for more info.