Customer Manager - Repairs
| Posting date: | 31 December 2025 |
|---|---|
| Salary: | £46,683 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | Lichfield, Staffordshire, WS13 6WA |
| Company: | Bromford |
| Job type: | Permanent |
| Job reference: | 1163879 |
Summary
Contract: Permanent
Hours: 40 hours per week
Location: Lichfield and surrounding areas
Salary: £46,683.16, plus company car or cash allowance alternative
As a Customer Repairs Manager, you will be responsible for leading and managing our internal Repairs Team and appointed contractors to deliver an efficient, high-quality day-to-day responsive repair service.
You’ll oversee 16 direct reports, including 2 Lead Engineers and a team of multi-skilled operatives, groundworkers, and roofers. Your role will be central to delivering a service that meets high customer expectations, achieves strong performance outcomes, and ensures that homes are kept to a high standard.
This role involves a mix of site visits, visits to customers’ homes, home working, and office working. You will be provided with a company car or a cash allowance to support travel requirements.
Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South-West — all backed by the scale and ambition of the Bromford Flagship group.
What we’re looking for
- An inspirational and motivational leader with proven experience managing a direct workforce within housing repairs and maintenance.
- Experience leading a diverse team across multiple trades (multi-skilled operatives, roofers, groundworkers etc.).
- Sound commercial awareness and the ability to manage budgets effectively and identify opportunities for efficiency.
- A proactive mindset, able to lead through change and deliver high-quality outcomes for customers.
- Capable and confident in managing contractors, overseeing health and safety compliance, and ensuring quality control.
- A commitment to continuous improvement and learning from service failures to reduce complaints and disrepair claims.
- A customer-first approach, ensuring high levels of satisfaction, problem resolution, and positive engagement.
- Skilled in managing team performance through regular 1:1s, team meetings and toolbox talks.
Additional requirements
- Comfortable with contributing to out-of-hours emergency service coverage on a duty rota.
- Hold a full UK driving licence and be able to travel regularly across the patch.
- Be able to complete and pass a Basic DBS check.
This is an exciting opportunity for someone who shares our values, understands the importance of quality housing repairs, and can bring out the best in a skilled and dedicated team.
If you’re ready to make a real difference in people’s homes and lives – we’d love to hear from you.
Apply today – we reserve the right to close this advert early if we receive a high volume of applications.
Benefits package
- Salary: £46,675.20 per year, with an annual salary review
- Performance Bonus: Based on individual and company-wide targets
- Flexible Working: We’re happy to explore options if this is important to you
- Life Assurance
- Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days
- Pension options: Choose from two pension schemes, with employer contributions of up to 10%
- Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership
- Health and wellbeing services: Free access to 24/7 GP services, counselling, legal advice, and more
- Retail discounts: Save money on groceries, clothing, electronics, and more
Closing date: 11th January 2026
Interview date: The first round of interviews will take place on 8th and 9th January so we recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.
If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk.