Customer Service Advisor
| Posting date: | 30 December 2025 |
|---|---|
| Salary: | £28,000.00 to £30,000.00 per year |
| Additional salary information: | Overtime available |
| Hours: | Full time |
| Closing date: | 13 January 2026 |
| Location: | Harrow, London, HA3 5EQ |
| Remote working: | On-site only |
| Company: | Brook Street |
| Job type: | Permanent |
| Job reference: | BBBH423319_1767107533 |
Summary
Location: Harrow, HA3 (on site role)
Salary: £28,000 + overtime available
Type: Permanent, Full-Time
Brook Street is recruiting a Customer Service Advisor to join our client's growing and fast-paced team. This is an excellent opportunity for someone who thrives in a busy environment, delivers outstanding customer service, and ideally has experience within a technical or repairs setting.
Key Responsibilities-
Handle high volumes of inbound and outbound calls and emails
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Book and schedule jobs for field engineers
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Monitor engineer performance and follow up on outstanding tasks
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Raise purchase orders, invoices, and generate reports
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Manage diaries, compliance requirements, and CRM systems
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Escalate issues appropriately and follow the complaints process
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Participate in an on-call rota (1 week in 7, £200 additional pay) and work one Saturday in seven
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Proficient in Microsoft 365 (essential)
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Minimum of 1 year's customer service experience
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Experience handling high call volumes
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Confident, proactive, and customer-focused approach
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Experience with repairs planning, diary management, and customer communications
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October - March: Monday to Friday, 08:00 - 18:00
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April - September: Monday to Friday, 08:00 - 17:00
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.