Business Manager - Memory Services
| Posting date: | 30 December 2025 |
|---|---|
| Salary: | £37,259.00 to £45,356.00 per year |
| Additional salary information: | £37259.00 - £45356.00 a year |
| Hours: | Full time |
| Closing date: | 13 January 2026 |
| Location: | London, SE5 8AZ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9334-25-1340 |
Summary
Key responsibilities include: Providing professional leadership and support to the administrators across the memory services, providing specialist advice, guidance and training to support skill development. This will include support with the training, supervision and appraisal of administrative staff Regularly reviewing data around waiting times and frequency of patient contact to identify issues and themes, propose and implement ideas for development and set and monitor trajectories for improvement. This includes collecting and analysing data to monitor dementia diagnosis rates and progress against the NHS England ambition to increase the number of people with dementia diagnosed within 6 weeks of referral Ensuring that administration, business and office-based systems operate safely, effectively and responsively to meet the needs of services. This includes sharing best practice across teams, reducing unwarranted variation in practices, and ensuring that all practices are in line with Trust policies and procedures Ensuring that waits for the services and appointment booking is managed in line with the Trusts standard operating processes and that data quality requirements are met for all referrals received. This will include reviewing, maintaining and analysing data and performance reports and implementing actions to improve data quality on a regular basis. Leading on the recruitment and induction of new administrative staff within the service and implementing regular reviews of administrative support, using problem solving approaches to identify alternative ways of working where appropriate and ensuring that resources are targeted effectively Liaising with internal and external stakeholders such as GPs, acute hospitals and voluntary agencies to ensure cohesion and good communication with those parts of the memory pathway that are delivered outside of the service, and put systems in place for joint information reporting as required Supporting with the ambition to successfully achieve MSNAP accreditation for the services, and contributing to the development and improvement of the service through taking a lead role on other appropriate projects. This will include providing project management support, including developing and operating systems for managing projects, recording activities and tracking progress Ensuring that the memory services have appropriate systems in place for to collection of patient and carer feedback and that the responses to these are used to good effect to inform improvements within the service Managing the non-pay budget and process, ensuring that any purchasing is completed in line with agreed policies and processes, that resources are used to good effect, that any budget discrepancies are investigated and resolved and that financial sustainability is monitored Leading on the management of space, the environment and IT to maximise the clinical capacity of the services and support effective outpatient, virtual and home visit appointments for clinicians. Leading on health and safety and fire safety compliance within the services, including ensuring the timely submission of health and safety documentation, and ensuring any issues are dealt with promptly.