Receptionist / Administrator
| Posting date: | 30 December 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 23 January 2026 |
| Location: | Halifax, HX4 8BD |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A1174-25-0011 |
Summary
JOB TITLE: RECEPTIONIST / ADMIN ASSSISTANT PAY GRADE: GRADE 2 REPORTS TO: OFFICE MANAGER / OPERATIONS MANAGER Job Summary: The purpose of the role is to: Give full clerical support to clinicians to maintain the smooth running of the practice. Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Duties and Responsibilities: The duties and responsibilities to be undertaken will include most or all of the items in the following list, however duties may be varied from time to time under the direction of the Office/Practice manager, dependent on current and evolving practice workload and staffing levels: RECEPTION Open-up/lock-up practice premises, maintaining security I accordance with practice protocols. Receive patients/visitors meeting with members of the practice team Deal with general enquiries Process requests for appointments, ensuring callers are directed to the appropriate healthcare professional Register new patients and process change of details Clear and re-stock consulting rooms as per duty rotas Keep the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter TELEPHONE Process telephone requests for appointments, ensuring callers are directed to the appropriate healthcare professional Navigate the clinical system to book appropriate appointments both here and for other sites Deal with ad-hoc queries from both patients and other healthcare providers GENERAL Have a knowledge of practice procedures and work in accordance with written protocols Take messages and pass on information in the most appropriate way File and retrieve paperwork, including photocopying and scanning as appropriate Process new patient records, ensuring packets are prepared in accordance with practice procedures Computer data entry, processing and recording information in accordance with practice procedures eg capturing mobile phone numbers; smoking data for QOF etc Book ambulances routinely and in an emergency Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleague, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities; reporting potential risks identified to line manager and undertaking such activities in a way that manages those risks Using appropriate infection control procedures, maintaining work areas in a tidy, clean and safe way and free from hazard. Initiating remedial / corrective action where needed. Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Awareness of practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clean environment, reporting lack of facilities to line manager. Making effective use of training to update knowledge and skills Undertaking periodic infection control training (minimum annually) Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Ensuring all mandatory training is up to date and completed timely. This will include (but will not be limited to) CPR and anaphylaxis; safeguarding etc. Quality: The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Adhere to practice policies, standards and guidance Participate in audit where appropriate.