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Visitor Services Assistant

Job details
Posting date: 29 December 2025
Salary: £12.73 per hour
Additional salary information: additional holidays
Hours: Part time
Closing date: 28 January 2026
Location: Northwich, Cheshire, CW8 2JD
Remote working: On-site only
Company: Acorn Recruitment
Job type: Contract
Job reference: a1WNz000003xX33MAE_1767015585

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Summary

Visitor Services Assistant

Northwich | Part Time | Contract | £12.73 an hour

Introduction

Love the outdoors and meeting new people? This is a fantastic opportunity to work at the heart of the forest, helping to create unforgettable experiences for every visitor.

As a Visitor Services Assistant, you will be the friendly face welcoming guests, providing helpful information, and ensuring facilities remain clean, safe, and accessible. You'll also play a key role in promoting Forestry England's work, including events, memberships, and volunteering opportunities.

Key Duties

  • Welcoming visitors and providing friendly, inclusive customer service.

  • Operating the visitor welcome area, handling cash and card payments.

  • Promoting Forestry England memberships and upcoming activities.

  • Responding to visitor enquiries with enthusiasm and accurate information.

  • Helping maintain clean, safe, and welcoming facilities.

  • Completing basic risk assessments and following health and safety procedures.

  • Training in first aid and assisting visitors when required.

  • Carrying out any other reasonable duties as requested by your line manager.

Requirements

  • Proven experience delivering excellent customer service, face-to-face and digitally.

  • Ability to work effectively as part of a team.

  • Understanding of health and safety principles, or willingness to learn.

  • Confidence using IT systems, including Microsoft Office.

  • Willingness to work in both indoor and outdoor environments.

Desirable Experience

  • Experience using electronic admissions or retail till systems.

  • Previous cash handling experience.

What We Offer

  • A unique working environment in the heart of the forest.

  • A customer-focused role with variety and responsibility.

  • Opportunities to support community engagement, events, and volunteering.

  • Full training provided, including first aid.

Interested?

Apply now to join a welcoming team and help deliver outstanding visitor experiences in a truly unique outdoor setting.

Proud member of the Disability Confident employer scheme

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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