Duty Manager
| Posting date: | 29 December 2025 |
|---|---|
| Salary: | £14.00 to £14.50 per hour |
| Hours: | Full time |
| Closing date: | 28 January 2026 |
| Location: | Bluewater, Greenhithe |
| Remote working: | On-site only |
| Company: | Ballerz |
| Job type: | Permanent |
| Job reference: | Duty Manager Ballerz |
Summary
Job Title: Duty Manager – Ballerz
The Duty Manager at Ballerz is responsible for delivering exceptional service, leading teams, and driving business performance across the venue. This role combines operational excellence, people leadership, and commercial awareness to ensure that every guest has a memorable experience, the team is inspired and engaged, and the business achieves its financial and operational goals.
At Ballerz, great hospitality goes hand-in-hand with a love of sport. The Duty Manager ensures that every shift runs seamlessly, from food and drink quality to ambience, guest experience, and commercial outcomes.
Key Objectives
• Lead the venue to deliver Ballerz’s high-quality service standards across food, drinks, hospitality, and customer engagement.
• Inspire and develop teams, creating a motivated, confident, and people-focused workforce.
• Maximise revenue and profitability through operational efficiency, upselling, and full utilisation of hospitality opportunities.
• Ensure compliance with all company policies, procedures, and legal requirements, maintaining a safe, welcoming, and professional environment.
Experience & Knowledge
• Genuine passion for hospitality, sports, and creating memorable guest experiences.
• Experienced in leading shifts and teams in fast-paced, branded, or leisure-focused operations.
• Entrepreneurial mindset with strong business awareness and a drive to maximise commercial outcomes.
• Ability to combine service excellence, operational management, and people leadership.
• Confident, charismatic, and able to lead by example.
The Duty Manager at Ballerz is responsible for delivering exceptional service, leading teams, and driving business performance across the venue. This role combines operational excellence, people leadership, and commercial awareness to ensure that every guest has a memorable experience, the team is inspired and engaged, and the business achieves its financial and operational goals.
At Ballerz, great hospitality goes hand-in-hand with a love of sport. The Duty Manager ensures that every shift runs seamlessly, from food and drink quality to ambience, guest experience, and commercial outcomes.
Key Objectives
• Lead the venue to deliver Ballerz’s high-quality service standards across food, drinks, hospitality, and customer engagement.
• Inspire and develop teams, creating a motivated, confident, and people-focused workforce.
• Maximise revenue and profitability through operational efficiency, upselling, and full utilisation of hospitality opportunities.
• Ensure compliance with all company policies, procedures, and legal requirements, maintaining a safe, welcoming, and professional environment.
Experience & Knowledge
• Genuine passion for hospitality, sports, and creating memorable guest experiences.
• Experienced in leading shifts and teams in fast-paced, branded, or leisure-focused operations.
• Entrepreneurial mindset with strong business awareness and a drive to maximise commercial outcomes.
• Ability to combine service excellence, operational management, and people leadership.
• Confident, charismatic, and able to lead by example.