Dispensary Operations Lead

Dyddiad hysbysebu:	29 Rhagfyr 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	22 Ionawr 2026
Lleoliad:	Halesworth, IP19 8SG
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A1418-25-0013

Crynodeb

Job Summary: Provide leadership and management skills to enable the Practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment. The Dispensary Operational Lead may delegate out roles to the Dispensary team/ Dispensary Liaisons. This job description may be subject to change. Job Responsibilities: HR/ Leadership Day-to-day leadership of Dispensary Staff ensuring daily/weekly/monthly tasks are completed, including targets set by the Practice Manager are met Ensure staff maintain up to date mandatory training Perform dispensary team appraisals and 3/6 month reviews Performance management of dispensary team Assisting management in recruitment of dispensary staff Manage staffing issues Managing disciplinary procedures with Practice Manager/ Deputy Practice Manager Attending Department Head meetings and feeding back to team Ensure staff are supported and help given when necessary Organising Dispensary Team Meetings, typing up minutes and implementing actions Managing staff overtime and TOIL Organise dispensary team rotas, including organising holiday and sickness cover, deliveries, training etc. Creating new staff inductions Operational management/ Compliance Working closely with the Practice Manager/Deputy to investigate and respond to patient complaints To ensure the shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the Dispensary and that all Dispensary equipment is kept clean and kept in good working order. Maintaining a full understanding of Dispensary SOPs, review and update Dispensary SOPs annually Ensure dispensary SOPs are being carried out, e.g. fridge monitoring, temperature controls, drugs being stored appropriately To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions. To ensure that refrigerated items are stored at the appropriate temperature and to maintain a temperature control record/logbook. To take prompt action in response to any drug alert bulletins that may be received from time to time. Liaise with responsible GP regarding alternative drugs To undertake any necessary work as may be required and appropriate to maintain a high standard and efficient dispensing service. Ensure standards are met and fully CQC compliant Complete Annual DSQS audit with PM Checking monthly statements against expected income from drug companies Prepare PA item VAT figures for VAT Return To ensure that all monies received or handled on behalf of the Practice are appropriately stored. Ensure stock control is being monitored and maintained Ensure Dispensary team update and maintain electronic drug stock list Work closely with Dispensary Liaisons to research best drug deals/ discounts and guide dispensers in ordering the suitable drugs Arranging meetings with Drug Rep to discuss best deals Support management in Account Year End queries To promptly forward invoices that need paying to the Practice Manager. Chase prescriptions returned by the NHS prescription services Overseeing/ checking/ auditing colleagues dispensing and other procedures Ensure uncollected/returned/out of date medications are appropriately managed by Dispensary Liaisons Wholesale Maintain wholesale Licence compliance Manage wholesale, working closely with the Dispensary Lead and Practice Manager. Train staff members in wholesale procedure Other Any other duties required by the Practice Manager/ Deputy Practice Manager Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the jobholder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice Policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The jobholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate Infection Control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The jobholder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and Policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The jobholder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The jobholder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Contribute as required to achievement of the Practices Quality & Outcomes Framework objectives/targets. Communication: The jobholder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The jobholder will: Apply Practice Policies, standards and guidance Discuss with other members of the team how the Policies, standards and guidelines will affect own work Participate in audit where appropriate.