ICT Service Desk Administrator
| Posting date: | 29 December 2025 |
|---|---|
| Salary: | £27,485.00 to £30,162.00 per year |
| Additional salary information: | £27485.00 - £30162.00 a year |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | Bicester, OX26 6HR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9195-25-0570 |
Summary
The ICT Service Desk Administrator report to theICT Service Desk Managerfor any of the following: 1. Contract Management and Procurement 2. Service Desk Duties (answering, recording and processing IT service calls) 3. Carrying out basic IT Engineer Tasks for example building equipment to defined procedures, simple user account tasks where applicable. These will include: Ensuring Trust equipment is procured, and finance systems updated according to Trust SFIs. Equipment is asset tagged and recorded according to Trust requirements. Answering and logging of calls on the Service Desk Maintaining and pro-actively managing the administration of Active Directory User Accounts, licencing and other ICT System as required. Working to help automate where possible the creation, disabling and deletion of User accounts, including process management, documented procedures and statistical reports relating to access levels. Review and Recommend Policies and Procedure improvements as required. Plan and prioritise work according to need and SLA requirements.