Relay UK Typist
| Posting date: | 29 December 2025 |
|---|---|
| Salary: | £13.42 to £31.27 per hour |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | B4 6GA |
| Remote working: | On-site only |
| Company: | Blue Arrow |
| Job type: | Temporary |
| Job reference: |
Summary
Customer Service
Location: Birmingham
Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 26/01/2026
Hours: Full-time, 37.5 hours per week, 5 days out of 7.
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK’s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year, we make a difference to people’s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
You’ll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
We’re looking for individuals who can:
• Communicate clearly and empathetically under pressure
• Think critically and follow structured processes
• Type at least 50 words per minute with 98% accuracy
• Stay composed in emotionally challenging situations
Shift Patterns:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time and may include evenings.
Full Training & Career Progression
You’ll receive comprehensive training and ongoing support. Within six months, you’ll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.
Application Process
1. Audio Typing Screening (50 WPM @ 98% accuracy)
2. First Stage Virtual Interview
3. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
4. Pre-employment Checks (DBS & references)
Location: Birmingham
Pay Rates: £13.42 to £31.37 per hour (depending on shift pattern choice)
Contract: Temporary to Permanent
Start Date: 26/01/2026
Hours: Full-time, 37.5 hours per week, 5 days out of 7.
Training: Full-time, 100% attendance required for the first 6 weeks
Do you type 50+ words per minute with 98% accuracy? If so, put your skills to work in a role that truly matters by joining the UK’s largest telecoms provider, trusted for over 85 years to handle 999 emergency calls.
As part of a team working 24/7 365 days a year, we make a difference to people’s lives. We provide critical services, where accuracy, speed and response, ensures people get the help they need, and it can save lives. This amazing team can answer hundreds of calls per shift for Emergency (999/112), DQ (118500) or Relay UK, with multiple centres across the UK. Your role is to have an empathy for people with communication challenges and type real-time voice over conversations, without judgement and in confidence.
You’ll support Relay UK, a service that enables deaf, hard of hearing, and speech-impaired individuals to contact emergency services. Your typing accuracy ensures no detail is missed when it matters most.
We’re looking for individuals who can:
• Communicate clearly and empathetically under pressure
• Think critically and follow structured processes
• Type at least 50 words per minute with 98% accuracy
• Stay composed in emotionally challenging situations
Shift Patterns:
Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.
Training will be full-time and may include evenings.
Full Training & Career Progression
You’ll receive comprehensive training and ongoing support. Within six months, you’ll be upskilled and will be expected to answer 999 emergency calls and any other call streams, as required.
Application Process
1. Audio Typing Screening (50 WPM @ 98% accuracy)
2. First Stage Virtual Interview
3. Client interview & Audio Typing Assessment (50 WPM @ 98% accuracy)
4. Pre-employment Checks (DBS & references)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.