Service Receptionist- Start 5th January

Posting date:	29 December 2025
Salary:	£27,000 per year
Hours:	Full time
Closing date:	28 January 2026
Location:	NG18 2RL
Remote working:	On-site only
Company:	Ambitions Personnel
Job type:	Permanent
Job reference:	RB/COMM171225-155002

Summary

Receptionist / Administrator – Garage Environment

Exciting Opportunity

An exciting opportunity has arisen for a Receptionist / Administrator to join a busy and well-established garage operation. This role is ideal for someone who enjoys being the first point of contact, thrives in a fast-paced environment, and takes pride in delivering excellent customer service.

Role Overview

The Receptionist / Administrator will act as the primary point of contact for all customer and business enquiries. The role involves close liaison with fleet management teams, workshop staff, and external customers to ensure service level agreements are met and high standards are maintained at all times.

Key Responsibilities

Reception & Customer Service

• Greet customers courteously and professionally in person, by telephone, and via email

  
  

• Handle incoming enquiries efficiently

  
  

• Maintain a clean, tidy, and welcoming reception area at all times

  
  

  Administration & Coordination

  • Monitor vehicle progress within the workshop to ensure promised completion times are met

    
    

  • Communicate with management and mechanics regarding delays or changes and keep customers informed

    
    

  • Contact customers for authorisation of additional work where required

    
    

  • Produce invoices and take customer payments

    
    

  • Order parts in line with scheduled work and maintain stock levels

    
    

  • Ensure mandatory paperwork and records are accurate and up to date

    
    

    Fleet & Scheduling

    • Schedule safety checks, MOTs, and servicing for fleet vehicles

      
      

    • Retrieve and analyse system data to meet service level agreement requirements

      
      

    • Liaise between customers, garage staff, and fleet management teams

      
      

      General

      • Support the wider team as required

        
        

      • Carry out any other reasonable duties associated with the role

        
        Person Specification

        Essential

        • Minimum 2 years’ experience in a similar administrative or receptionist role

          
          

        • GCSE Grade C or above in Maths, English, and IT

          
          

        • Strong IT skills, including Microsoft Office

          
          

        • Essential experience using Microsoft Excel and Outlook

          
          

        • Numerate, literate, and highly organised

          
          

        • Excellent communication and customer service skills

          
          

        • Ability to work to deadlines and manage priorities

          
          

        • Confident working independently and using own initiative

          
          

        • Well presented and professional

          
          

          Desirable

          • Supervisory, team leader, or management experience (minimum 1 year preferred)

            
            

          • Experience in scheduling and stock replenishment

            
            

          • Experience extracting and analysing data from systems

            
            

          • Previous experience in a garage or workshop environment

            
            Personal Attributes

            • Highly customer-focused

              
              

            • Committed to delivering high-quality work

              
              

            • Strong organisational and problem-solving skills

              
              

            • Assertive, confident, and professional

              
              

            • Influential with good negotiation skills

              
              

              If you are interested in this vacancy and can start on the 5th January, please send your CV to rebecca.haggar@ambitionspersonnel.com

              MAN1