Family and Carer Ambassador
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Runwell, SS11 7FE |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9364-25-1316 |
Summary
1. Work with carers and families from admission to the unit to discharge. 2. Help carers / families understand the inpatient system and processes and be a source for high quality information that is easy to understand. 3. To work proactively with the allocated inpatient units. Supporting communication processes between the clinical unit and carers/families; enabling units to create a compassionate and responsive approach to families and carers. 4. Empower families / carers to access information and to be part of planning (with CYP consent). 5. Have knowledge and networks of the local area to support carers and families with information and signposting. 6. To be a point of liaison with the Unit on family and carer matters, specifically quality improvement initiatives to enable more robust and inclusive engagement / involvement. 7. Help families / carers raise concerns where necessary and take action to escalate those concerns if necessary. 8. Champion the role of families / carers as partners within units, supporting the families and carers to ensure their voice is heard and they are seen as equals in patients inpatient care pathway. 9. Maintain accurate records and comply with local procedures for record keeping, confidentiality and security. 10. To act as a champion for families, carers, patients and their interests and involve the public and patients in the policy development and decision-making. 11. To ensure all public and patient contact with the office is of the highest professional standard. 12. To embed patient and public involvement at all levels of decision making. 13. Provide carer support to carers, friends and families of those admitted to the ward. 14. Ensure all 72 hour carer phone calls are completed and followed up. 15. Ensure all carers receive a copy of the wards carers pack, including our carer letter. 16. Invite carers to ward reviews. 17. Collating themes from the carer cards in reception to support development to the strategy and our service. 18. Lead on the monthly carers group, ensuring carers are invited and followed up. 19. Maintain professional boundaries with both service leaders and carers at all times. 20. Document carer input on the Carenotes system and ensure information is circulated to team. 21. Refer carers to Carer services and support. 22. Build links with local carer charities, such as Carers Support West Sussex. 23. Attend the locality Triangle of Care meeting, held quarterly, to represent the carers voice and review our carer involvement through the use of the Triangle of Care self- assessment. 24. Create a relapse prevention and support plan with the carer. 25. Initate and follow up referrals to carer support. 26. Monitor the progress of the carer strategy and link into the triangle of care lead.