Patient Pathway Co-ordinator
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | £32,199.00 to £34,876.00 per year |
| Additional salary information: | £32199.00 - £34876.00 a year |
| Hours: | Full time |
| Closing date: | 06 January 2026 |
| Location: | Stanmore, HA7 4LP |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9392-25-0278 |
Summary
Receive new referrals and check hospital data systems to see if the patient has been previously registered with a hospital number.Register all patients who do not already have a hospital number, ensuring clear and accurate information is entered onto the Electronic Health Record (EHR) and that no duplicate records are created.Record and capture patient information appropriately and in line with Standard Operating Procedures.Ensure patient demographics are correct by checking with the patient at every encounter, highlighting any duplicate records and escalating to the medical records team.Screen referrals and allocate the referral to the appropriate team, using knowledge and judgement to assign complex referrals to the correct area.Use electronic patient information systems to scan, attach referrals, and create and action workqueues.Review triaging information from consultants and action the required next steps, communicating a consultants decision not to treat or to accept the referral back to a patient, ensuring documentation is sent to the referrer and patient with the referrer and patient, as required.Contact referrers to clarify the information provided in referrals if this is unclear or incomplete.To action Advice and Guidance (A&G) requests on the e-RS system with responses from the clinical team, escalating where required.Manage the e-RS (e-Referrals System) worklists to ensure ASIs (appointment slot issues) and referrals are appropriately managed, escalating where required.Use tact, negotiation and persuasion to ensure that referrals are triaged by the clinical team in a timely fashion, and follow up with clinicians where referrals are not triaged in the expected time frame.Dispose of paper referral documentation in line with the Trusts Information Governance policy.Responsible for liaising with the commissioning team, in order to identify NHS eligibility for treatment.