ICT CCR Officer
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | £25,584 to £28,142 per year |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | Newport, Isle Of Wight |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Isle of Wight Council |
| Job type: | Permanent |
| Job reference: | 2025_1678 |
Summary
37 hours per week
This role is office-based; however, it also offers some agile or remote working
Due to a promotion, an opportunity has arisen within ICT Operations to join the ICT CCR team. As an ICT CCR Officer, you will be part of a hardworking, small but busy team supporting all departments across the Council.
You will help to provide a high-quality Configuration, Change and Release service within the ICT Operations department ensuring all management processes are adhered to and support the delivery of robust, reliable and cost-effective ICT, which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s).
Your work will be varied and includes, but is not limited to, the support and administration of CCR processes, contract management, purchasing, stock control, asset management, freedom of information requests, triage of customer requests and escalation of complex issues to provide a timely resolution.
Experience of working with ICT Configuration, Change and Release management processes within an ITIL based ICT department, working to best practice, striving for continuous service improvement, and delivering high quality, customer focused ICT services would be advantageous.
This is a challenging but rewarding role that would suit a highly motivated and organised individual. You will need to demonstrate excellent communication, customer service and administrative skills, attention to detail, the ability to prioritise and take ownership.
A career graded position, starting at a lower grade (grade 4), may be considered for someone who has some, but not all of the essential skills, knowledge and experience required for the role.
For further information or an informal discussion, please contact Roger Brown at 01983 821000 ext. 4694 or emailRoger.Brown@iow.gov.uk
… And by joining us at #Team IWC you will benefit from:
Annual leave entitlement of 32 days p/a PLUS public holidays!
Local Government pension scheme
Travel allowance (if eligible) and discounted Solent ferry travel
Island bus network discount
Cycle to work scheme
Staff parking permit scheme
Discounted Island sports & leisure gym membership
National and local discounts & benefits schemes
This role is office-based; however, it also offers some agile or remote working
Due to a promotion, an opportunity has arisen within ICT Operations to join the ICT CCR team. As an ICT CCR Officer, you will be part of a hardworking, small but busy team supporting all departments across the Council.
You will help to provide a high-quality Configuration, Change and Release service within the ICT Operations department ensuring all management processes are adhered to and support the delivery of robust, reliable and cost-effective ICT, which meets customer needs and expectations, as agreed in all corporate Service Level Agreements (SLA’s).
Your work will be varied and includes, but is not limited to, the support and administration of CCR processes, contract management, purchasing, stock control, asset management, freedom of information requests, triage of customer requests and escalation of complex issues to provide a timely resolution.
Experience of working with ICT Configuration, Change and Release management processes within an ITIL based ICT department, working to best practice, striving for continuous service improvement, and delivering high quality, customer focused ICT services would be advantageous.
This is a challenging but rewarding role that would suit a highly motivated and organised individual. You will need to demonstrate excellent communication, customer service and administrative skills, attention to detail, the ability to prioritise and take ownership.
A career graded position, starting at a lower grade (grade 4), may be considered for someone who has some, but not all of the essential skills, knowledge and experience required for the role.
For further information or an informal discussion, please contact Roger Brown at 01983 821000 ext. 4694 or emailRoger.Brown@iow.gov.uk
… And by joining us at #Team IWC you will benefit from:
Annual leave entitlement of 32 days p/a PLUS public holidays!
Local Government pension scheme
Travel allowance (if eligible) and discounted Solent ferry travel
Island bus network discount
Cycle to work scheme
Staff parking permit scheme
Discounted Island sports & leisure gym membership
National and local discounts & benefits schemes
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.