Digital Service End User Computer Infrastructure Engineer (EUC)
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,763 - £43,466 Per annum including HCAS |
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | Stanmore London, HA7 4LP |
| Company: | Royal National Orthopaedic Hospital NHS Trust |
| Job type: | Permanent |
| Job reference: | 7694572/392-RNOH-1369 |
Summary
A Vacancy at Royal National Orthopaedic Hospital NHS Trust.
The job holder is expected to not only undertake tasks assigned by the Digital End User Systems Manager but also in the course of their work to actively identify other tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.
The Trusts Digital systems are primarily supported by four teams, this is Digital Service Desk, EUC, Infrastructure and Applications teams working side by side to ensure excellent customer service for all end users. All four teams work must work in partnership with each other to troubleshoot issues, and identify and implement continuous service improvement opportunities to ensure that the Trust has a reliable, robust, high performing Digital systems that meet the needs of our end users.
To provide 2nd\3rd line support, in collaboration with other members of the Digital Services team, for the Trusts ICT Infrastructure in order to ensure the integrity, availability, security and efficient use of all systems and applications. This job is primarily focused on the end user environment but covers the entire range of Digital infrastructure.
The post holder is expected to have good knowledge across a wide range of ICT infrastructure particularly end user devices, Windows desktops and tablets.
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staf
- Provide 1st and 2nd line support, focusing on but not limited to end user computing services
- Actively identify tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.
- Build and deploy end user computing devices to whatever location is necessary, employing standard build profiles, following all defined process and policy to ensure compliance with all Digital Service Standards, meeting timescales required for each deployment.
- Test new standard builds, identifying and resolving all issues to ensure that these are operating effectively and securely
- Deploy software to end use computing devices, ensuring that this does not compromise the device in any way
- Ensure that end user computing devices are operating effectively and is appropriate to the function they fulfil and is performing to specification. This may include installing and configuring additional hardware or software, offering application support and connecting and installing printers.
- To contribute to the preparations for and monitoring of generator & power supply tests, specifically ensuring that servers are adequately protected against power surges, spikes and outages whatever their source;
- Participate in the Digital out-of-hours support rota. The out-of-hours support rota provides 24x7 infrastructure and applications support which may be through remote (from home) support provision or on-site support provision as determined by the Digital Services Management Team at any time. Staff will be assigned to the rota to meet service needs at any time and will be required to provide support for all Digital Services, not just their own speciality.
- If requested by Digital Services and Transformation Management, work as an additional resource in other Digital Teams, especially the Digital Service Desk
This advert closes on Tuesday 6 Jan 2026
The job holder is expected to not only undertake tasks assigned by the Digital End User Systems Manager but also in the course of their work to actively identify other tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.
The Trusts Digital systems are primarily supported by four teams, this is Digital Service Desk, EUC, Infrastructure and Applications teams working side by side to ensure excellent customer service for all end users. All four teams work must work in partnership with each other to troubleshoot issues, and identify and implement continuous service improvement opportunities to ensure that the Trust has a reliable, robust, high performing Digital systems that meet the needs of our end users.
To provide 2nd\3rd line support, in collaboration with other members of the Digital Services team, for the Trusts ICT Infrastructure in order to ensure the integrity, availability, security and efficient use of all systems and applications. This job is primarily focused on the end user environment but covers the entire range of Digital infrastructure.
The post holder is expected to have good knowledge across a wide range of ICT infrastructure particularly end user devices, Windows desktops and tablets.
At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
• Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
• Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
• Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we’re committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
• 24/7 access to wellbeing support through our Employee Assistance Programme.
• A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
• A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
• Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace—we are committed to patients, to excellence and the wellbeing of our staf
- Provide 1st and 2nd line support, focusing on but not limited to end user computing services
- Actively identify tasks that need to be undertaken and ensure that these are either prioritised and actioned, or logged in the teams task lists and/or service desk system.
- Build and deploy end user computing devices to whatever location is necessary, employing standard build profiles, following all defined process and policy to ensure compliance with all Digital Service Standards, meeting timescales required for each deployment.
- Test new standard builds, identifying and resolving all issues to ensure that these are operating effectively and securely
- Deploy software to end use computing devices, ensuring that this does not compromise the device in any way
- Ensure that end user computing devices are operating effectively and is appropriate to the function they fulfil and is performing to specification. This may include installing and configuring additional hardware or software, offering application support and connecting and installing printers.
- To contribute to the preparations for and monitoring of generator & power supply tests, specifically ensuring that servers are adequately protected against power surges, spikes and outages whatever their source;
- Participate in the Digital out-of-hours support rota. The out-of-hours support rota provides 24x7 infrastructure and applications support which may be through remote (from home) support provision or on-site support provision as determined by the Digital Services Management Team at any time. Staff will be assigned to the rota to meet service needs at any time and will be required to provide support for all Digital Services, not just their own speciality.
- If requested by Digital Services and Transformation Management, work as an additional resource in other Digital Teams, especially the Digital Service Desk
This advert closes on Tuesday 6 Jan 2026
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