GP Surgery Receptionist
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 09 January 2026 |
| Location: | Amersham, HP7 0HG |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2210-25-0001 |
Summary
Care Navigation Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Care navigate patients requests using the correct dispositions and guidelines to ensure all requests are dealt with correctly and in accordance with the patients medical needs. Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Process appointment requests for today/future appointments from patients by telephone and in person. Deal with visits/requests Administration Be familiar with all practice protocols and polices Deal with enquiries from patients, arrange appointments and explain practice procedures. Direct patients to consulting rooms when necessary and assist patient who require help Deal with incoming telephone calls, act accordingly, or take accurate messages and pass on to the relevant personnel Enter data into patients electronic NHS Care Record To generate EMIS patient online access To book emergency ambulance when asked to do so by a clinician To be familiar with both practice appointment books and extended hours services To be familiar with the practice intranet ( Teamnet) To read and respond when necessary to NHS email To ensure that the waiting areas are kept presentable for patients during surgery hours To activate booking in kiosks Deal with prescription queries Manage new patient registrations Additional administration duties on behalf of the practitioners or Practice Manager 3. Premises To open and lock the premises and know the correct procedures for securing the premises Know how to contact the alarm companies Ensure reception waiting area is kept tidy and safe for patients Ensure only up to date posters and leaflets are displayed Training Undertake training as directed Attend primary healthcare team meetings, reception team meetings, and protected time for learning sessions. (PLT) To maintain Bluestream training modules