Reception Supervisor/Medical Secretary
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | £13.50 per hour |
| Additional salary information: | £13.50 an hour |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | Coventry, CV1 2DL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5917-25-0009 |
Summary
Reception duties: Greet patients and visitors as they arrive at the practice, ensuring a positive first impression. Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems. Answer incoming telephone calls promptly and courteously, directing inquiries to theappropriate staffmembers or departments. Respond to patient queries and provide information about services, opening hours, and other relevant information. Assistwith general administrative tasks, such as photocopying, scanning, and filing documents. Adhere to practice policies and procedures, including those related to patient confidentiality and data protection. Handle queries and process requests for prescription medications. Reception Supervisor duties: Supervise and support the reception team, ensuring high standards of customer service and professionalism at all times. Act as a first point of contact for all reception/admin duties including complex patient queries, complaints, or operational issues at reception. Assistwithrotacoordination, training, and induction of new reception staff asrequired. Ensure reception processes align with practice policies, procedures, and performance expectations. Medical Secretary duties: Provide comprehensive secretarial and administrative support to clinicians and the multidisciplinary team. Process clinical correspondence accurately andin a timely manner. Type letters, reports & referrals documentation asrequired. Process referrals using the Electronic Referral System. Liaise with hospitals, community services, and other external agencies in line with current policies. Scan, code, and attach patient-related documentation to electronic healthcare records. Process requests for information asrequired. Disclosure and Barring Service Check This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a Disclosure and Barring Servicecheckfor anypreviousconvictions. UK right to work documentation Applicants must have the right to work in the UK. Visa sponsorship is not available for this position. Application information Please note that we may close this advert ahead of the closing date once we have received enough qualified applications.