Shop Assistant
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Hours: | Part time |
| Closing date: | 22 January 2026 |
| Location: | B1 2HS |
| Remote working: | On-site only |
| Company: | Ikon Gallery |
| Job type: | Temporary |
| Job reference: |
Summary
Shop Assistant – Job Description
Overview
The successful candidate will be passionate about retail and committed to delivering an outstanding level of customer service. They will maintain high-quality visual displays and provide accurate information about products in both Ikon’s physical and online shops.
You will be reliable, punctual, and well-organised, with excellent attention to detail and strong administrative skills. A proactive approach and the ability to work dynamically are essential. An interest in contemporary visual arts is desirable.
This role also includes reception duties and Duty Person responsibilities, operating in line with Ikon’s control measures.
Hours & Working Pattern
• Two days per week, including regular weekend and occasional evenings
• Core hours: 13 per week with opportunities for overtime
• Set shift pattern
Key Competencies
We are looking for individuals who:
• Are responsible, reliable, and calm under pressure
• Respond dynamically to varying customer numbers and needs
• Communicate effectively with a wide range of people
• Contribute positively to team efforts to deliver excellent customer experience
• Demonstrate strong administrative skills and excellent attention to detail
• Are highly vigilant and proactive in maintaining safety and security
• Have a passion for contemporary art and retail environments
Main Responsibilities
Customer Service & Retail
• Deliver an excellent visitor experience and the highest possible standards of customer service in Ikon Shop
• Play an active role in developing Ikon’s retail operations, maximising sales to support income generation targets
• Be the first point of contact for visitors, welcoming all to Ikon and consistently delivering high standards of care
• Provide excellent product knowledge to customers, creating an individualised visitor experience
• Merchandise Ikon Shop, highlighting products and organising stock to create an exciting retail journey
• Maintain stock levels, restocking products where required and keeping spaces clean, tidy, and presentable
• Process customer payments and manage returns for in-store and online orders, ensuring accurate inventory management
• Project a friendly, approachable, and helpful demeanour to encourage brand loyalty and develop sales
• Identify customer needs and provide appropriate solutions to queries and issues
Administration
• Upload products to Ikon’s online shop using the correct presentation format and assist with online merchandising
• Maintain accurate records, accept deliveries, and process inventory both in-store and on Shopify Epos system
• Process online orders, including packaging, postage, and customer communication
• Assist with daily coordination of shop inventory and maintenance of Ikon’s Shopify stock management system
• Support bi-annual stocktakes, ensuring accurate counting and recording in line with audit requirements
• Provide feedback on products and sales to the Commercial & Visitor Services Manager to help maximise sales
• Play an active role in marketing and promotion of Ikon Shop, especially on social media, in consultation with the Communications team
Front of House
• Provide an informative and friendly welcome to all visitors, responding proactively to needs and access requirements
• Carry out general shop administrative duties including telephone enquiries, event bookings, and trade orders
• Manage reception and telephone enquiries efficiently
• Keep visitor information points and reception areas tidy and well-stocked
• Welcome and brief pre-booked groups on health and safety
• Operate ticketing systems for events and brief visitors on arrival
• Promote memberships, donations, and Gift Aid
Health & Safety
• Monitor and maintain a safe, healthy, and secure working environment, minimising risk and responding proactively in emergencies
• Act as Duty Person (training provided), including Fire Marshal and First Aid responsibilities
• Operate in accordance with Ikon’s policies and procedures, including health and safety, safeguarding, and equal opportunities
• Coordinate opening and closing procedures for Ikon Shop and other areas as required
Other Duties
• Attend organisational meetings to report observations and make suggestions related to retail and visitor experience
• Keep up to date with Ikon’s exhibitions and public programme events to help promote activities and answer visitor questions
• Adhere to Ikon’s dress code for front of house staff
• Develop productive working relationships with colleagues and maintain regular communication with your line manager
• Complete any other duties commensurate with the role
• Undertake training required for the role provided by Ikon
Overview
The successful candidate will be passionate about retail and committed to delivering an outstanding level of customer service. They will maintain high-quality visual displays and provide accurate information about products in both Ikon’s physical and online shops.
You will be reliable, punctual, and well-organised, with excellent attention to detail and strong administrative skills. A proactive approach and the ability to work dynamically are essential. An interest in contemporary visual arts is desirable.
This role also includes reception duties and Duty Person responsibilities, operating in line with Ikon’s control measures.
Hours & Working Pattern
• Two days per week, including regular weekend and occasional evenings
• Core hours: 13 per week with opportunities for overtime
• Set shift pattern
Key Competencies
We are looking for individuals who:
• Are responsible, reliable, and calm under pressure
• Respond dynamically to varying customer numbers and needs
• Communicate effectively with a wide range of people
• Contribute positively to team efforts to deliver excellent customer experience
• Demonstrate strong administrative skills and excellent attention to detail
• Are highly vigilant and proactive in maintaining safety and security
• Have a passion for contemporary art and retail environments
Main Responsibilities
Customer Service & Retail
• Deliver an excellent visitor experience and the highest possible standards of customer service in Ikon Shop
• Play an active role in developing Ikon’s retail operations, maximising sales to support income generation targets
• Be the first point of contact for visitors, welcoming all to Ikon and consistently delivering high standards of care
• Provide excellent product knowledge to customers, creating an individualised visitor experience
• Merchandise Ikon Shop, highlighting products and organising stock to create an exciting retail journey
• Maintain stock levels, restocking products where required and keeping spaces clean, tidy, and presentable
• Process customer payments and manage returns for in-store and online orders, ensuring accurate inventory management
• Project a friendly, approachable, and helpful demeanour to encourage brand loyalty and develop sales
• Identify customer needs and provide appropriate solutions to queries and issues
Administration
• Upload products to Ikon’s online shop using the correct presentation format and assist with online merchandising
• Maintain accurate records, accept deliveries, and process inventory both in-store and on Shopify Epos system
• Process online orders, including packaging, postage, and customer communication
• Assist with daily coordination of shop inventory and maintenance of Ikon’s Shopify stock management system
• Support bi-annual stocktakes, ensuring accurate counting and recording in line with audit requirements
• Provide feedback on products and sales to the Commercial & Visitor Services Manager to help maximise sales
• Play an active role in marketing and promotion of Ikon Shop, especially on social media, in consultation with the Communications team
Front of House
• Provide an informative and friendly welcome to all visitors, responding proactively to needs and access requirements
• Carry out general shop administrative duties including telephone enquiries, event bookings, and trade orders
• Manage reception and telephone enquiries efficiently
• Keep visitor information points and reception areas tidy and well-stocked
• Welcome and brief pre-booked groups on health and safety
• Operate ticketing systems for events and brief visitors on arrival
• Promote memberships, donations, and Gift Aid
Health & Safety
• Monitor and maintain a safe, healthy, and secure working environment, minimising risk and responding proactively in emergencies
• Act as Duty Person (training provided), including Fire Marshal and First Aid responsibilities
• Operate in accordance with Ikon’s policies and procedures, including health and safety, safeguarding, and equal opportunities
• Coordinate opening and closing procedures for Ikon Shop and other areas as required
Other Duties
• Attend organisational meetings to report observations and make suggestions related to retail and visitor experience
• Keep up to date with Ikon’s exhibitions and public programme events to help promote activities and answer visitor questions
• Adhere to Ikon’s dress code for front of house staff
• Develop productive working relationships with colleagues and maintain regular communication with your line manager
• Complete any other duties commensurate with the role
• Undertake training required for the role provided by Ikon
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.