Customer Service Executive
| Posting date: | 23 December 2025 |
|---|---|
| Salary: | £25,000.00 per year |
| Hours: | Full time |
| Closing date: | 22 January 2026 |
| Location: | Guildford, GU3 3JY |
| Company: | BCT Resourcing |
| Job type: | Permanent |
| Job reference: | 2043235 |
Summary
Our client is a specialist software provider, looking for a Customer Support Executive to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.
Key Responsibilities
Triage inbound support tickets and route to the correct technical teams
Answer inbound customer calls and direct enquiries appropriately
Provide clear, professional customer communication
Log and document customer interactions accurately
Support customers with general software-related queries
Skills & Experience
Essential:
Customer service or support/helpdesk experience
Excellent verbal and written communication skills
Strong telephone manner
Team-oriented, reliable, and customer-focused
Desirable:
CRM or telephony system experience
SQL, reporting tools, or XML knowledge
Second language (German, Spanish, or French)
Familiarity with HubSpot and Aircall is a plus
Benefits
£25,000+ salary (depending on experience)
Hybrid working (2 days office / 3 days home)
24 days holiday + bank holidays
Pension, healthcare & gym discount
Free parking, laptop provided
Bonus, social events & additional perks
Working Hours
37.5 hours per week
8:00am–4:30pm (1-hour lunch)
First 3 months: 3 days per week in the office for onboarding
Key Responsibilities
Triage inbound support tickets and route to the correct technical teams
Answer inbound customer calls and direct enquiries appropriately
Provide clear, professional customer communication
Log and document customer interactions accurately
Support customers with general software-related queries
Skills & Experience
Essential:
Customer service or support/helpdesk experience
Excellent verbal and written communication skills
Strong telephone manner
Team-oriented, reliable, and customer-focused
Desirable:
CRM or telephony system experience
SQL, reporting tools, or XML knowledge
Second language (German, Spanish, or French)
Familiarity with HubSpot and Aircall is a plus
Benefits
£25,000+ salary (depending on experience)
Hybrid working (2 days office / 3 days home)
24 days holiday + bank holidays
Pension, healthcare & gym discount
Free parking, laptop provided
Bonus, social events & additional perks
Working Hours
37.5 hours per week
8:00am–4:30pm (1-hour lunch)
First 3 months: 3 days per week in the office for onboarding