Operations Manager
| Posting date: | 22 December 2025 |
|---|---|
| Salary: | £16.00 to £17.00 per hour |
| Additional salary information: | £16.00 - £17.00 an hour |
| Hours: | Full time |
| Closing date: | 31 January 2026 |
| Location: | Warrington, WA5 0LU |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2261-25-0014 |
Summary
JOB TITLE: Operations manager RESPONSIBLE TO Partners & Practice Manager RESPONSIBLE FOR Reception and Administration Team JOB PURPOSE To ensure the effective and efficient management of the Practice operations. To provide day-to-day management of Operational staff within the Practice. To develop and maintain individual and team performance. To ensure the profitability and efficiency of the Practice, in line with NHS, Partners and legislative guidelines. To ensure compliance with CQC requirements Deputise for Practice Manager To manage operational team To develop a culture of care, compassion and respect for patients, carers and staff. MAIN DUTIES AND RESPONSIBILITIES Contribute to the overall operational, strategical and clinical development of Folly Lane Medical Centre Leadership and Management of the Operations team and function as a whole. Ensure line management duties are carried out with direct reports ensuring appropriate staffing structures are in place to support the needs of the practice. Deputise for Practice Manager Continual review and improve the practice systems to ensure optimal delivery of patient services Overall responsibility for the Administration and Reception team functions, all staff, including coaching of first reports, helping them recruit, train and develop their departmental function in line with organisational strategy Develop and maintain effective communication between functional teams within the Practice to ensure a high standard of information flow within the Practice. Work with work streams to ensure new Ops/Access projects are implemented effectively and efficiently Ensure that all training, development and induction of all Operational Staff members are undertaken in line with practice policies and procedures Adding and amending the clinical rotas on SystemOne Continual review of practice systems & procedures to ensure optimal delivery of patient services at all times. Work with Digital Transformation Lead to support and incorporate QOF/LES/DES requirements in Reception and Admin procedures Continual review of practice clinical system (SystmOne) to ensure optimal delivery of patient services, to act as SystmOne champion, maintain adequate working knowledge to maintain this specialism Support the Digital Transformation Lead with the continual review of IT software for Admin and Reception to ensure optimal delivery of services for both patients and staff Support the Practice Manager in the development, implementation and review of practice policies and procedures ensuring they remain up to date and comply with appropriate regulations governing the practice operations Ensure patient information is communicated effectively and appropriately Review, implement and monitor Practice Complaints Procedure, whilst advising Partners of complaints and develop systems to prevent recurrence of issues Support the Practice Manager in the review, implement and maintain CQC policies for Operations Maintain health, safety and security as defined in the practice Health and Safety Policy, ensuring all Operational Staff adhere to policies and practice Attendance and management of Practice meetings. Preparation of agendas, minutes and scheduling/implementation of planned actions, ensuring sharing of Practice development information Lead the PPG meetings Regular Capacity & Demand audits Booking locums Personal Qualities Act as a positive role model to promote team working, respect and excellence To be resilient whilst embracing change The ability to motivate staff and contribute to staff resilience To have personal qualities such as, resourcefulness, stamina, motivation and perseverance The ability to work within a multidisciplinary team Excellent Communication Skills A realistic idea of what the work involves. Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organization. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health and Safety To assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy to include Providing information regarding immune consent with particular regard to Hepatitis B status Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks Using appropriate infection control procedures particularly those relating to needlestick injuries, maintaining work areas in a tidy and safe way and free from hazards Ensuring that all accident or dangerous accidents are reported and investigated, and follow up action taken where necessary. Equality and Diversity To support the quality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Communication To recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Facilitate effective communication of team working between staff of all disciplines.