Workflow and Reception administrator

Posting date:	22 December 2025
Salary:	Not specified
Additional salary information:	Negotiable
Hours:	Full time
Closing date:	30 January 2026
Location:	Stockport, SK6 4QR
Company:	NHS Jobs
Job type:	Permanent
Job reference:	A2520-25-0002

Summary

The clinical coder works within a proven framework to redirect the flow of clinical correspondence and administration work within the practice releasing GPs to spend a greater proportion of their time with patients. Up to 80 percent of the patient correspondence can be completed without input from the GP. To cover reception duties as part of the dual role. The role involves reading, coding and actioning patient information in a timely manner and according to Practice protocols. MAIN DUTIES AND RESPONSIBILITIES OF THE POST Scan and receive clinical correspondence for processing Identify relevant clinical information contained in patient correspondence Following the agreed protocol, code the appropriate clinical information accurately on to the patient record and follow up any actions contained within the correspondence according to practice pathways Following the agreed protocol forward necessary correspondence to the usual GP or other person who is most appropriate to receive the information Undertake a supervised training period demonstrating the ability to acquire sufficient knowledge and expertise to ensure that clinical information is accurately and efficiently abstracted from patient case notes and relevant documents Maintain and improve a knowledge of anatomy, physiology and medical terminology Process and complete audits and tasks in line with the requirements of the Practice and the role Contribute to the auditing and constructive feedback process of others To support and act as a mentor to junior staff in connection with clinical coding Raise any coding queries with the Lead GP or Practice Manager to ensure quality and consistency of coded information Deal with queries relating to coding within scope of competence Development new processes and /or protocols with support from the Lead GP, as required to ensure the role remains up to date and in line with Practice processes Undertake reception and admin duties in line with the reception role requirements Undertake all tasks when covering the reception desk, phones, emails and correspondence as required within the reception role Manage incoming queries and redirect patients as required to the agreed services such as pharmacy first Manage and process Practice emails in line with Practice protocol Manage and process workflow tasks, EMIS tasks and Accurx requests Recall and proactive call for patients in line with QOF, LCS and any other Practice requirements Process new patient registrations Attend mandatory training and staff meetings as required Be flexible in your approach to your role and ensure the needs of the business are met to enable smooth running of the Practice Ensure you are familiar with all Practice polices and procedures, Health and Safety, Infection Control, Information Governance and Safeguarding processes available in Legacy and GP Team Net Ensure that your safeguarding training for adults and children is up to date Ensure that you are actively aware of your safeguarding responsibilities and act on any concerns or highlight any issues to the lead GP / Practice Manager Ensure you are fully up to date with Infection Control training and procedures Ensure that your Information Governance training is up to date and that you are aware of all IG responsibilities within your role including The Caldecott Principles Ensure that you are fully aware of your Health and Safety responsibility in line with the Practice risk assessment, any personal risk assessment and the Health and Safety at work Act: https://www.hse.gov.uk/legislation/hswa.htm Ensure that you fully comply with the Practice staff Immunisation Policy including any risk assessment requirements Ensure that all required training is completed and update to date at all times This list is not exhaustive and you are expected to comply with all request to undertake reasonable management instructions within the scope for your experience and knowledge - please also refer to full job descreption and person specificaiton attached as documents to this advertisement