Service Compliance Assistant

Posting date:	22 December 2025
Salary:	£13.51 per hour
Additional salary information:	£13.51 an hour
Hours:	Full time
Closing date:	04 January 2026
Location:	Blackpool, FY4 4EW
Company:	NHS Jobs
Job type:	Permanent
Job reference:	U0051-25-0116

Summary

Day to Day Duties to include, but not exhausted: Recording Subject Access Requests on the relevant systems, writing and sending acknowledgement letters, printing any related paperwork, redacting documents and downloading telephone calls, highlighting any concerns, ensuring the SAR is presented at the fortnightly Compliance Meeting and undertaking any designated actions from the meeting e.g. sending the SAR and completing the Pro Forma. Recording any complaints on the relevant systems e.g. Ulysses, writing and sending acknowledgement letters, collating any data relevant to the complaint, ensuring the complaint is presented at the fortnightly Compliance Meeting and undertaking any designated actions from the meeting e.g. arranging a call with the patient to gather further information, completing timelines to assist investigations. Complaints can be received from a range of sources including patients, carers, CQC, ICB, NHS England, Ombudsman. Keeping accurate records of all complaints and SARS Ensure all complaints are handled within the specified timeframe, including acknowledging complaints within 3 working days Working with the management team the compliance assistant will draft detailed responses to complainants, ensuring all their points raised are addressed, including apologies where appropriate, and detailing actions taken or planned to address the issues. On occasion, the post holder will attend Clinical Governance meetings and prepare information for these meetings under the guidance of the Inclusion Health management team. Collating data from the Inclusion Health services around wider compliance e.g. Infection control and Health & Safety audits and ensuring these are recorded accurately by the relevant parties and stored safely. Ensuring the GP information folder is up to date with any relevant Alerts, Drug Notifications etc. as instructed by the Clinical Manager. Assisting the admin and reception team as requested by the Practice Manager / Deputy Head of Complex Lives e.g. specific admin tasks, call handing. Provide support to the management team in relation to service compliance. Support the Safeguarding Lead with administration duties and meeting attendance when required e.g. including MAPPA, MARRAM, MARAC, CPC, safeguarding huddles and working in conjunction with colleagues, patients and internal and external stakeholders. Taking minutes, notes and recording actions and sharing these with the relevant individual. Coordinate the internal MDT and taking concise minutes and actions from this meeting. Assist in the gathering of data for audits and data returns e.g. KB1OE Build strong relationships with internal and external stakeholders Suggest changes to improve the business unit protocols. Use the Compass Medical Practice IT / data systems record and to collate relevant information. Record information on IT systems including EMIS and Ulysses, spreadsheets and paper records. Undertake a wide range of admin duties including printing, photocopying, scanning, processing information and requests. Inputting data onto the computer systems. Maintain a clean and confidential workplace. Adhere to policies and procedures of the company and keep up to date with any changes. Complete mandatory training. Attend the daily huddle (when on duty). Induct and train new staff regarding the Standard Operating Procedures relevant to their role e.g. highlighting complaints, using relevant templates and huddles for communication. Compass Medical Practice is a small team, and the successful candidate may be required to undertake other duties to support the team, as directed by the Practice Manager. The post holder will Adhere to policies and procedures of the company and keep up to date with procedures and changes within the role. Effectively communicate with clinicians and administrative staff, thereby ensuring the effective delivery of the service. Recognise the importance, be enthusiastic and value what patient feedback brings to the organisation and use this to boost team morale and patient and stakeholder engagement. To maintain an understanding of the work of FCMS and actively contribute your ideas for the improvement of service provision. To closely monitor and continually seek improvement to all areas of customer satisfaction to ensure the highest attainable standards are always met. Our key expectations are: Self-awareness Living authentically Adaptability- Being ready to adjust depending on the situation Openness What you see is what you get Positivity with a real sense of being able to strive for the impossible Generosity of spirit- Everyday should be an opportunity to act with kindness Ability to have fun Taking the role seriously, whilst being yourself Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next. Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA: Fun: People rarely succeed unless they are having fun. Happiness is healthy! Awesome: We arent here to be average, were here to be awesome! Humble: Were here to make a difference to the lives of others, NOT to see how important we can become Brave: We challenge the norm. We have the courage to get the difficult jobs done Oompf: We have natural oompf! Its infectious! Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity Come and be a part of our amazing team! We offer NHS Pension Cycle to Work Scheme Career Development Opportunities Attendance Bonus Staff Benefit Scheme Free Tea & Coffee Eye Care Contributions Disability Confident Employer As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy DBS - This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).