Patient Advisor
| Posting date: | 22 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | Gloucester, GL3 3HB |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0303-25-0004 |
Summary
The duties and responsibilities to be undertaken by the members of the reception/administration team may include any or all of the items in the following list. Duties may vary from time to time under the direction of the Practice Manager, dependent on current & evolving workload and staffing levels. The Practice reserves the right to alter these if deemed necessary: Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols. Maintaining and monitoring the practice appointments system. Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional. Navigation of patients to the correct healthcare professional. Processing and distributing incoming mail, emails and footfall enquiries. Taking messages and passing on information. Filing and retrieving paperwork. Processing repeat prescriptions in accordance with practice guidelines. Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers. Actioning administration tasks ensuring tasks are dealt with professionally and in a timely manner. Registering new patients ensuring accurate data entry. Processing deductions for patients leaving the practice. Forwarding clinical correspondence to the correct staff member and ensuring coding is allocated. Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter. Undertake training formally or informally as the business dictates. Any other tasks that are required from time to time as directed by the management team.