Customer Service Advisor 18.5 hours 2
| Posting date: | 22 December 2025 |
|---|---|
| Salary: | £13,114.36 to £13,862.61 per year |
| Hours: | Part time |
| Closing date: | 09 January 2026 |
| Location: | CF48 1HA |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Merthyr Valleys Homes |
| Job type: | Temporary |
| Job reference: |
Summary
Customer Service Advisor
Location: Merthyr Tydfil – Some Hybrid
Salary: £13,114.36 to £13,862.61 (Appointment at the bottom of the band)
Contract Type: Fixed term until June 2027
Hours of work: 2 Part time roles 18.5 hours each
We are looking for one person to cover shift pattern one and one for shift pattern 2
Pattern 1
Monday Tuesday Wednesday
9:30 to 14.30 09:30 to 14:25 09:30 to 14:30
Pattern 2
Monday Thursday Friday
9:30 to 14.30 09:30 to 14:25 9:30 to 14.30
**A majority of this will be working at the office with some home working once completed training**
________________________________________
Are you someone who has a genuine passion for customer service?
If so, we would love you to come and join our amazing mutual!
Are you our ideal candidate?
On a daily basis, you’ll be taking queries directly over the phone from our tenants, ranging from booking repairs, talking through rent and taking rent payments as well as dealing with housing related matters.
Is this for you?
Our ideal candidate shares our mutual values and is passionate about working in partnership with tenants. For this role, you’ll need to have wealth of customer service experience and a very good understand of customer service and what makes a great service. We are looking for great communicators to deliver information in a clear way that our tenants can understand. You’ll deliver a service to meet the individual needs of all tenants and visitors and wherever possible resolving enquiries at first point of contact, whether by telephone or via e-mail.
You’ll need to be proactive with the ability to forward plan and have excellent problem-solving skills to deal with complex issues. We want someone who can contribute positively to the team and commit to delivering excellent service provision. You’ll need to be someone who can demonstrate experience of promoting and helping to deliver a continuous service improvement.
How to apply:
To apply for this role, head over to our website to complete a short application and upload a CV.
Closing date for applications is Friday 9th January 2024 at 14:00pm.
Please note, should we receive adequate applications for this role, we will look to close earlier than the closing date.
Location: Merthyr Tydfil – Some Hybrid
Salary: £13,114.36 to £13,862.61 (Appointment at the bottom of the band)
Contract Type: Fixed term until June 2027
Hours of work: 2 Part time roles 18.5 hours each
We are looking for one person to cover shift pattern one and one for shift pattern 2
Pattern 1
Monday Tuesday Wednesday
9:30 to 14.30 09:30 to 14:25 09:30 to 14:30
Pattern 2
Monday Thursday Friday
9:30 to 14.30 09:30 to 14:25 9:30 to 14.30
**A majority of this will be working at the office with some home working once completed training**
________________________________________
Are you someone who has a genuine passion for customer service?
If so, we would love you to come and join our amazing mutual!
Are you our ideal candidate?
On a daily basis, you’ll be taking queries directly over the phone from our tenants, ranging from booking repairs, talking through rent and taking rent payments as well as dealing with housing related matters.
Is this for you?
Our ideal candidate shares our mutual values and is passionate about working in partnership with tenants. For this role, you’ll need to have wealth of customer service experience and a very good understand of customer service and what makes a great service. We are looking for great communicators to deliver information in a clear way that our tenants can understand. You’ll deliver a service to meet the individual needs of all tenants and visitors and wherever possible resolving enquiries at first point of contact, whether by telephone or via e-mail.
You’ll need to be proactive with the ability to forward plan and have excellent problem-solving skills to deal with complex issues. We want someone who can contribute positively to the team and commit to delivering excellent service provision. You’ll need to be someone who can demonstrate experience of promoting and helping to deliver a continuous service improvement.
How to apply:
To apply for this role, head over to our website to complete a short application and upload a CV.
Closing date for applications is Friday 9th January 2024 at 14:00pm.
Please note, should we receive adequate applications for this role, we will look to close earlier than the closing date.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.