On Call (Out of Hours)
| Posting date: | 22 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 21 January 2026 |
| Location: | Birmingham, West Midlands and Coventry |
| Remote working: | Hybrid - work remotely up to 4 days per week |
| Company: | Brightsky Youth Services |
| Job type: | Permanent |
| Job reference: | N/A |
Summary
Job Title: On Call (Out of Hours)
Reports to: Team Manager
Service: Brightsky Youth Services- Supported accommodation
Rate of Pay: £35.00 per shift plus
£70.00 per outing plus
£13.50 per hour for emergency stays.
Location: Birmingham and Coventry
Date:Hours 4 days per week, 5:30pm – 8:00am, plus weekend day, night cove (rota based) and public holidays day and night.
Place of Work Home‑based, with travel required when necessary.
Purpose of Role
To provide responsive, out of hours support to young people aged 16–21 in Brightsky supported accommodation. The on call staff member ensures safety, wellbeing, and timely resolution of issues during evenings, nights, weekends, and early mornings when the designated support worker is not on duty. Duties include responding to calls, assessing situations, and taking appropriate action, whether offering guidance remotely or attending the location in person. The role also covers emergencies such as hospital admissions, police involvement, or other urgent incidents, ensuring young people always receive immediate support and safeguarding.
Key Responsibilities
1- On Call Coverage: Be available to respond to calls from young people across Birmingham and Coventry properties during designated shifts.
2- Assessment & Response: Assess situations promptly, provide advice or reassurance, and attend the location if required.
3- Safeguarding: Prioritise the safety and wellbeing of young people, always following Brightsky safeguarding policies and procedures.
4- Problem Solving: Support young people with practical or emotional issues, helping them de escalate challenges and access appropriate resources.
5- Record Keeping & Reporting: Maintain accurate records of calls, visits, and incidents. Alert the appropriate person (e.g. Emergency Duty Team (EDT), social worker, Brightsky DSL and management, health professional, police) of any concerns.
6- Collaboration: Work supportively with colleagues, support workers, and Outreach support workers, team leaders, relatives of young persons, and other professionals to promote the wellbeing of young people. Communicate with daytime staff and managers to ensure continuity of support.
7- Team Contribution: Make a positive contribution by working constructively within the team; attend regular meetings, briefings, and supervisions as required.
8- Training & Development: Attend training courses relevant to the role and take responsibility for ongoing personal development. Participate in competency based appraisals.
9- Flexibility: Work as part of a rota system, covering evenings, weekends, nights, and public holidays. Be able to work in other appropriate locations as needed.
10- Health & Safety: Adhere to risk assessments and health and safety requirements, maintaining appropriate standards of cleanliness and hygiene.
11- Other Duties: Undertake additional tasks as required to support the smooth running of Brightsky Youth Services.
Person Specification- Essential Skills & Qualities
- Experience working with young people (16–21), ideally in supported accommodation or social care.
- Strong safeguarding knowledge and ability to respond to emergencies calmly.
- Excellent communication and listening skills.
- Ability to assess situations quickly and make sound decisions align with BrightSky policy and procedures.
- Flexibility to travel across Birmingham and Coventry when required during the working hours.
- Reliability and commitment to rota responsibilities.
- Cover colleagues during annual leave or illness or emergency situations.
Role required to:
- Must have UK driver Licence and own car.
- Must travel during day or night for
Desirable
- Knowledge of social services and previous experience with young people age 16-21.
- Previous on call or crisis response experience.
Benefits:
1- Mileages and parking would pay if any outing emergency happened during working hours: £0.45pence plus parking for your personal car for work hours only. (admin will pay you cash weekly after approving by team manager, must provide receipt for fuel and parking).
2- Wear and Tear Allowance: £30 per week for vehicle wear and tear if you use your personal car for work hours. (Monthly get paid with your salary into your bank account).
3- Work mobile phone and sim card.
Personnel Specification
Reports to: Team Manager
Service: Brightsky Youth Services- Supported accommodation
Rate of Pay: £35.00 per shift plus
£70.00 per outing plus
£13.50 per hour for emergency stays.
Location: Birmingham and Coventry
Date:Hours 4 days per week, 5:30pm – 8:00am, plus weekend day, night cove (rota based) and public holidays day and night.
Place of Work Home‑based, with travel required when necessary.
Purpose of Role
To provide responsive, out of hours support to young people aged 16–21 in Brightsky supported accommodation. The on call staff member ensures safety, wellbeing, and timely resolution of issues during evenings, nights, weekends, and early mornings when the designated support worker is not on duty. Duties include responding to calls, assessing situations, and taking appropriate action, whether offering guidance remotely or attending the location in person. The role also covers emergencies such as hospital admissions, police involvement, or other urgent incidents, ensuring young people always receive immediate support and safeguarding.
Key Responsibilities
1- On Call Coverage: Be available to respond to calls from young people across Birmingham and Coventry properties during designated shifts.
2- Assessment & Response: Assess situations promptly, provide advice or reassurance, and attend the location if required.
3- Safeguarding: Prioritise the safety and wellbeing of young people, always following Brightsky safeguarding policies and procedures.
4- Problem Solving: Support young people with practical or emotional issues, helping them de escalate challenges and access appropriate resources.
5- Record Keeping & Reporting: Maintain accurate records of calls, visits, and incidents. Alert the appropriate person (e.g. Emergency Duty Team (EDT), social worker, Brightsky DSL and management, health professional, police) of any concerns.
6- Collaboration: Work supportively with colleagues, support workers, and Outreach support workers, team leaders, relatives of young persons, and other professionals to promote the wellbeing of young people. Communicate with daytime staff and managers to ensure continuity of support.
7- Team Contribution: Make a positive contribution by working constructively within the team; attend regular meetings, briefings, and supervisions as required.
8- Training & Development: Attend training courses relevant to the role and take responsibility for ongoing personal development. Participate in competency based appraisals.
9- Flexibility: Work as part of a rota system, covering evenings, weekends, nights, and public holidays. Be able to work in other appropriate locations as needed.
10- Health & Safety: Adhere to risk assessments and health and safety requirements, maintaining appropriate standards of cleanliness and hygiene.
11- Other Duties: Undertake additional tasks as required to support the smooth running of Brightsky Youth Services.
Person Specification- Essential Skills & Qualities
- Experience working with young people (16–21), ideally in supported accommodation or social care.
- Strong safeguarding knowledge and ability to respond to emergencies calmly.
- Excellent communication and listening skills.
- Ability to assess situations quickly and make sound decisions align with BrightSky policy and procedures.
- Flexibility to travel across Birmingham and Coventry when required during the working hours.
- Reliability and commitment to rota responsibilities.
- Cover colleagues during annual leave or illness or emergency situations.
Role required to:
- Must have UK driver Licence and own car.
- Must travel during day or night for
Desirable
- Knowledge of social services and previous experience with young people age 16-21.
- Previous on call or crisis response experience.
Benefits:
1- Mileages and parking would pay if any outing emergency happened during working hours: £0.45pence plus parking for your personal car for work hours only. (admin will pay you cash weekly after approving by team manager, must provide receipt for fuel and parking).
2- Wear and Tear Allowance: £30 per week for vehicle wear and tear if you use your personal car for work hours. (Monthly get paid with your salary into your bank account).
3- Work mobile phone and sim card.
Personnel Specification