Service Manager - Caernarfon & Groeslon
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £32,669 per year |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | Caernarfon, Gwynedd |
| Remote working: | On-site only |
| Company: | Cartrefi Cymru |
| Job type: | Permanent |
| Job reference: | LO1464718GroSM |
Summary
Come and make a real difference: we’re looking for a Service Manager to help make everyday remarkable for our friendly team in two services based in Caernarfon and Groeslon, Gwynedd.
We are dedicated to supporting those with learning disabilities to live a fulfilled and enriched life in the community, as a Service Manager, you can play a vital role in this.
Role: Welsh Speaking Service Manager
Location: Caernarfon and Groeslon, Gwynedd
Hours: Full time 37 hours per week. Your shift pattern will include weekends and sleep-ins
Salary: £32,669pa and our sleep-in shifts at £60 per night and our travel expenses is paid 45p per mile
Contract: Permanent
Interviews: We are looking to interview as soon as possible so would encourage you to apply at the earliest opportunity
Click here to learn more about growing your career at Cartrefi Cymru.
What you’ll be doing:
As Service Manager you’ll be responsible for the day-to-day operation and management of the support service as well as proactively engaging with the continued development of the service. You’ll provide motivational leadership and direction to your team, enabling them to provide quality, person centred support to the people we support. You’ll enjoy building positive relationships with all stakeholders and put our vision and values into action.
You’ll carry out frequent reviews of the support requirements provided, including service delivery plans, support plans, progress log and risk assessments following the principles and practices of person-centred and relationship-centred Active Support. You’ll manage a team of support workers with responsibility for all aspects of team management and development as well as encouraging and coaching them to creatively problem solve and develop.
Above all else your focus will be on achieving the highest levels of support and independence for the people we support to make everyday remarkable.
Please note personal care is involved in this role.
Who we are looking for:
We’d love to hear from you if you have:
experience supporting people with learning difficulties in a social care setting
Level 5 qualification in Health and Social Care (or actively working towards)
a strong caring nature to support others to live an enriched life and fulfil their potential
effective communication and the ability to influence others
a working knowledge and understanding of the Care Council for Wales Code of Practice
flexibility to work shifts and provide cover as required
Welsh language skills (essential) so you can effectively communicate with Welsh-speaking service users and meet their cultural and linguistic needs
a drivers licence with access to your own car and happy to travel for meetings and training.
Our Benefits
Excellent training and development opportunities to achieve qualifications
25 days annual leave rising to 30 days after 5 years’ service with the option to buy and sell leave
Health and Wellbeing programme - 24 hour access to our Employee Assistance Programme
Company pension
Cycle to work scheme
Benefits and discount platform
Eligibility for Blue Light discount card
And much much more…..
About Us
Our mission is to build a better future by focusing on people with learning disabilities and their families. We strive to be a great support provider for the individuals and families that we support, our employees, our partners and funders, and the communities in which we work. We’re a Cooperative, which means putting people at the heart of our decision making and support. You can find out more about this here
Our Values
We’ve made a promise to the people we support, setting out our commitments to them and how they can expect to be supported, our values include:
Honesty
Trust
Kindness
Respect
Wellbeing
Please note we reserve the right to close this advert early so we would encourage you to apply early for this position.
We are dedicated to supporting those with learning disabilities to live a fulfilled and enriched life in the community, as a Service Manager, you can play a vital role in this.
Role: Welsh Speaking Service Manager
Location: Caernarfon and Groeslon, Gwynedd
Hours: Full time 37 hours per week. Your shift pattern will include weekends and sleep-ins
Salary: £32,669pa and our sleep-in shifts at £60 per night and our travel expenses is paid 45p per mile
Contract: Permanent
Interviews: We are looking to interview as soon as possible so would encourage you to apply at the earliest opportunity
Click here to learn more about growing your career at Cartrefi Cymru.
What you’ll be doing:
As Service Manager you’ll be responsible for the day-to-day operation and management of the support service as well as proactively engaging with the continued development of the service. You’ll provide motivational leadership and direction to your team, enabling them to provide quality, person centred support to the people we support. You’ll enjoy building positive relationships with all stakeholders and put our vision and values into action.
You’ll carry out frequent reviews of the support requirements provided, including service delivery plans, support plans, progress log and risk assessments following the principles and practices of person-centred and relationship-centred Active Support. You’ll manage a team of support workers with responsibility for all aspects of team management and development as well as encouraging and coaching them to creatively problem solve and develop.
Above all else your focus will be on achieving the highest levels of support and independence for the people we support to make everyday remarkable.
Please note personal care is involved in this role.
Who we are looking for:
We’d love to hear from you if you have:
experience supporting people with learning difficulties in a social care setting
Level 5 qualification in Health and Social Care (or actively working towards)
a strong caring nature to support others to live an enriched life and fulfil their potential
effective communication and the ability to influence others
a working knowledge and understanding of the Care Council for Wales Code of Practice
flexibility to work shifts and provide cover as required
Welsh language skills (essential) so you can effectively communicate with Welsh-speaking service users and meet their cultural and linguistic needs
a drivers licence with access to your own car and happy to travel for meetings and training.
Our Benefits
Excellent training and development opportunities to achieve qualifications
25 days annual leave rising to 30 days after 5 years’ service with the option to buy and sell leave
Health and Wellbeing programme - 24 hour access to our Employee Assistance Programme
Company pension
Cycle to work scheme
Benefits and discount platform
Eligibility for Blue Light discount card
And much much more…..
About Us
Our mission is to build a better future by focusing on people with learning disabilities and their families. We strive to be a great support provider for the individuals and families that we support, our employees, our partners and funders, and the communities in which we work. We’re a Cooperative, which means putting people at the heart of our decision making and support. You can find out more about this here
Our Values
We’ve made a promise to the people we support, setting out our commitments to them and how they can expect to be supported, our values include:
Honesty
Trust
Kindness
Respect
Wellbeing
Please note we reserve the right to close this advert early so we would encourage you to apply early for this position.