Customer Services Administrator
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £25,804 to £26,707 per year, pro rata |
| Additional salary information: | Local Government Pension Scheme |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | S1 1WB |
| Remote working: | On-site only |
| Company: | Sheffield Hallam University |
| Job type: | Permanent |
| Job reference: | 115629 |
Summary
Are you passionate about making a difference? Do you have a strong sense of responsibility for your own actions, love to be organised and self-motivated and have a high level of attention to detail? Do you take pride in all that you do and love to provide a great customer service?
If your answer to these questions is yes, then the role of Customer Service Administrator within the Estates and Facilities team at Sheffield Hallam University may be the right position for you.
We are focused on the providing a great service which provides our staff, students, and customers with a memorable campus experience. While carrying our diverse role we provide a high standard service while supporting the university one team culture. We thrive on the busy and diverse nature of the role and remain positive, dedicated and determined to produce quality work for ourselves and the team around us.
We fulfil many crucial roles in the everyday running of the university. The team are responsible for the University Switchboard and call handling, reception which provides a first point of contact between customers and our service providers.
Please note:
The working pattern for this role is 4 days over Monday to Friday, between the hours of 9am – 6.00pm. Although flexibility may be required to cover team annual leave etc.. where possible.
We have 3 roles;
2 are permanent and 1 is for 12 months fixed term.
The 2 Permanent roles are either 30 hours or 32 hours and the fixed term role is 32 hours.
Please advise on the supporting statement that you will upload to your application which is your preference.
If your answer to these questions is yes, then the role of Customer Service Administrator within the Estates and Facilities team at Sheffield Hallam University may be the right position for you.
We are focused on the providing a great service which provides our staff, students, and customers with a memorable campus experience. While carrying our diverse role we provide a high standard service while supporting the university one team culture. We thrive on the busy and diverse nature of the role and remain positive, dedicated and determined to produce quality work for ourselves and the team around us.
We fulfil many crucial roles in the everyday running of the university. The team are responsible for the University Switchboard and call handling, reception which provides a first point of contact between customers and our service providers.
Please note:
The working pattern for this role is 4 days over Monday to Friday, between the hours of 9am – 6.00pm. Although flexibility may be required to cover team annual leave etc.. where possible.
We have 3 roles;
2 are permanent and 1 is for 12 months fixed term.
The 2 Permanent roles are either 30 hours or 32 hours and the fixed term role is 32 hours.
Please advise on the supporting statement that you will upload to your application which is your preference.