SCYPS Business Administration Apprentice | East London NHS Foundation Trust
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £14,722 per annum |
| Hours: | Full time |
| Closing date: | 18 January 2026 |
| Location: | London, E15 4PT |
| Company: | East London NHS Foundation Trust |
| Job type: | Apprenticeship |
| Job reference: | 7679474/363-SS7276385-A |
Summary
East London Foundation Trust has a strong commitment to providing high-quality care to those who need our services, as well as a strong culture of learning and of developing individuals and teams.
We are recruiting for a business administration apprentice to join the Specialist Children and Young People Service (SCYPS) on a fixed term basis. The individual will to be a part of a diverse group of professionals offering specialist care and support to children and young people in and around Newham. The post-holder will be expected to work across the various services within SCYPS if needed, support school age students during short work experience placements as part of SCYPS team.
The role will provide effective and efficient administrative, clerical and/or customer service support to the department. The post holder will be expected to work flexibly within the team and contribute to the smooth functioning of systems in place, support with managing waiting lists to cut down on waiting times.The post holder will also be required to complete their assigned apprenticeship standard within the allotted fixed term period. The department will provide an average of six hours per week for the post holder to evidence their knowledge, skills and behaviour to the training provider.
He/she will want to develop their career in the NHS and demonstrate a commitment to learning and desire to complete an apprenticeship qualification alongside work-based learning.
1. Produce accurate records and documents including, but not limited to, emails, letters, files, payments, reports, proposals and waiting list manage
2. Drafting and sending outgoing electronic and manual correspondence, including reminding patients of forthcoming appointments and to post other correspondence related to patients, carers, GP’s,.
3. Todealwitharangeofqueriesfromthepublicandotheragenciesinapoliteandhelpfulmanner,whilstworkinginreceptionalsobytelephoneandfacetofaceencounters,seekingadviceand guidancefromTeamSecretariesorOperationalManager.
4. Totakeandpromptlypassonaccuratenotesandinformation,exercisingindependentjudgmentanddiscretionwhenhandling,monitoringandfilteringcallswithindataprotection,customercareandconfidentialityguidelines.
5. Toensurethatcallsfromanxiousanddistressedpatientsandcarersaredealtwithappropriatelyandreferredtothecorrectsysteminternally.
6. To manage the diary and appointments system and inform clinicians of theirappointmentarrivals.
7. Toensurethatstaffhavefilledintheirdiaryandupdatedtheappointmentsystem.
8. Toco-ordinateandoverseeroombookingsandreportanyproblemsasappropriate.
9. To access patient records and update accordinglytypecorrespondencewhenrequired.
10. Tomaintainofficefilingsystemsandensureinformationrelatingtoserviceusersisaccessibletorelevantstaff,ensuringconfidentialityatalltimes.
11. Not limited to the above.
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.
The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.
This advert closes on Friday 2 Jan 2026