Front Line Delivery Officer x 2
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £24,796 to £25,185 per year |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | North Somerset, South West England |
| Remote working: | On-site only |
| Company: | North Somerset Council |
| Job type: | Permanent |
| Job reference: | EATA0068 |
Summary
About Us
North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
We are seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, we are responsible for School Transport and public Demand Response Transport services.
In this role, you will; under the direction of the Operations Lead Officer, undertake quality customer focused services that supports the work of the Integrated Transport Unit (ITU) and other front-line services provided by North Somerset Council (NSC). These would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or public focused front-line services.
We will require applicants to undertake training to become licenced taxi drivers. This would include a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.
Key Responsibilities:
to ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
to effectively deliver front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.
to report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
to use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
have a good standard of general education required to demonstrate literacy and numeracy skills.
ability to take money or card payments
to position, collect and return council vehicles from multi point locations.
where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
to undertake a daily vehicle, walk around check and report defects or damage
to report near miss or damage incurred in an accident
to maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
to maintain a valid taxi licence certificate in line with Integrated Transport Solutions
operational requirements
to maintain a valid enhanced DBS using the update service
This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office and depot will be closing in 2026. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-Super-Mare or within North Somerset.
Work Style
This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:
Mobile/Field Worker
0 day in the office
Includes field workers who primarily work remotely.
Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About You
We are looking for an individual who is passionate about public services & customer care who possess the following skills and experience:
Essential Criteria:
clean driving licence
ability to hold or pass taxi licence requirements
customer focused
exceptional driving standards
Desirable Criteria:
Taxi licence
Flexible working hours outside of normal working pattern
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:
Competitive salary and benefits
Flexible working arrangements
Local Government Pension
Opportunities for professional development
Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
Opportunity to purchase up to an additional 10 days annual leave each year
Dedicated in house Wellbeing Team
Salary sacrifice Cycle to Work and Electric Vehicle schemes
Further details of our excellent rewards package can be found in our Benefits booklet.
How to Apply
If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.
Contact Information
For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peake@n-somerset.gov.uk
Important Information
As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.
This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
Interview Date: week commencing 19 January 2026
North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.
The Role
We are seeking a dedicated and experienced Cat B - Driver (taxi licenced preferred but not essential) to join our Integrated Transport Solutions team, we are responsible for School Transport and public Demand Response Transport services.
In this role, you will; under the direction of the Operations Lead Officer, undertake quality customer focused services that supports the work of the Integrated Transport Unit (ITU) and other front-line services provided by North Somerset Council (NSC). These would typically include operating fleet vehicles within a prearranged, structured schedule to convey passengers, or public focused front-line services.
We will require applicants to undertake training to become licenced taxi drivers. This would include a Taxi test with knowledge of the area, DBS enhanced certification, ability to pass a driver medical & driving assessment. All training and costs provided.
Key Responsibilities:
to ensure daily work instructions are acknowledged and both planning and preparations for operational deployment are undertaken.
to effectively deliver front line services to customers in accordance with a journey plan, timetable and/or a transportation manifest, in a timely manner with a customer focused professional approach.
to report issues or client experiences at each engagement in line with agreed protocols and instructions on the schedule/plan, reporting any incidents and communicating any variances in accordance with council policy.
to use the ICT equipment/systems, ticket machines provided to allow quality monitoring to be undertaken of the services provided.
have a good standard of general education required to demonstrate literacy and numeracy skills.
ability to take money or card payments
to position, collect and return council vehicles from multi point locations.
where appropriate, to support services in the upkeep and housekeeping and general maintenance of council assets, such as vehicles, public transport infrastructure and communal areas.
to undertake a daily vehicle, walk around check and report defects or damage
to report near miss or damage incurred in an accident
to maintain a current, valid driving licence (minimum of a Category B) and submit this routinely for review.
to maintain a valid taxi licence certificate in line with Integrated Transport Solutions
operational requirements
to maintain a valid enhanced DBS using the update service
This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office and depot will be closing in 2026. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-Super-Mare or within North Somerset.
Work Style
This role falls into the category of Mobile/Field Worker which means you can expect to work in the following way:
Mobile/Field Worker
0 day in the office
Includes field workers who primarily work remotely.
Comes into the office for meetings or focused work. Virtual connections with the team are essential, with portable technology supporting work on the go.
About You
We are looking for an individual who is passionate about public services & customer care who possess the following skills and experience:
Essential Criteria:
clean driving licence
ability to hold or pass taxi licence requirements
customer focused
exceptional driving standards
Desirable Criteria:
Taxi licence
Flexible working hours outside of normal working pattern
What We Offer
At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:
Competitive salary and benefits
Flexible working arrangements
Local Government Pension
Opportunities for professional development
Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
Opportunity to purchase up to an additional 10 days annual leave each year
Dedicated in house Wellbeing Team
Salary sacrifice Cycle to Work and Electric Vehicle schemes
Further details of our excellent rewards package can be found in our Benefits booklet.
How to Apply
If you share our vision and values and are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.
Contact Information
For further information about the role, please contact Kris Peake, Principal Transport Officer (Operations Lead) via email: kris.peake@n-somerset.gov.uk
Important Information
As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.
This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.
Interview Date: week commencing 19 January 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.