Pension Administrator
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £15.68 to £20.34 per hour |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Sutton, London |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 1664955 |
Summary
Neway International are seeking a Pensions Administrator – Benefits to join our client based with the London Borough of Sutton.
Location: Civic Offices, Sutton
Hours: 36 per week, Monday–Friday, 09:00–17:00
Start Date: 19/01/2026
End Date: 31/07/2026
Closing Date: 02/01/2026 at 17:00
Pay Rates: £15.68 PAYE / £20.34 Umbrella
About the Client
The London Borough of Sutton, in partnership with Kingston Pension Funds, delivers a shared pensions administration service. The team is committed to providing accurate, efficient, and customer-focused support to employees and pension scheme members.
The Role
As a Pensions Administrator, you will provide essential administrative support for the benefits processing function. You will be responsible for handling high volumes of documentation, managing enquiries, and ensuring accurate data entry across multiple IT systems. This role is central to maintaining the smooth operation of the pensions service during a period of maternity/paternity leave cover.
Key Responsibilities
Provide administrative support for the pensions benefits processing function.
Handle high volumes of incoming post, emails, and documentation.
Act as the first point of contact on a busy telephone line, responding to queries from the public and professionals.
Scan, index, and manage documents across multiple IT systems.
Maintain accurate records and ensure compliance with policies and procedures.
Deliver excellent customer service, resolving queries efficiently and professionally.
Candidate Requirements
Proven commitment to high levels of customer service.
Experience working in an office/administration environment.
Strong skills in general administration tasks, including typing and telephone handling.
Confidence in managing customer-facing or telephone-based queries.
Experience using IT database systems for scanning, indexing, and data entry.
Location: Civic Offices, Sutton
Hours: 36 per week, Monday–Friday, 09:00–17:00
Start Date: 19/01/2026
End Date: 31/07/2026
Closing Date: 02/01/2026 at 17:00
Pay Rates: £15.68 PAYE / £20.34 Umbrella
About the Client
The London Borough of Sutton, in partnership with Kingston Pension Funds, delivers a shared pensions administration service. The team is committed to providing accurate, efficient, and customer-focused support to employees and pension scheme members.
The Role
As a Pensions Administrator, you will provide essential administrative support for the benefits processing function. You will be responsible for handling high volumes of documentation, managing enquiries, and ensuring accurate data entry across multiple IT systems. This role is central to maintaining the smooth operation of the pensions service during a period of maternity/paternity leave cover.
Key Responsibilities
Provide administrative support for the pensions benefits processing function.
Handle high volumes of incoming post, emails, and documentation.
Act as the first point of contact on a busy telephone line, responding to queries from the public and professionals.
Scan, index, and manage documents across multiple IT systems.
Maintain accurate records and ensure compliance with policies and procedures.
Deliver excellent customer service, resolving queries efficiently and professionally.
Candidate Requirements
Proven commitment to high levels of customer service.
Experience working in an office/administration environment.
Strong skills in general administration tasks, including typing and telephone handling.
Confidence in managing customer-facing or telephone-based queries.
Experience using IT database systems for scanning, indexing, and data entry.