Public Feedback Team Caseworker/Advisor
| Posting date: | 19 December 2025 |
|---|---|
| Salary: | £33,603 to £35,772 per year |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | Quedgeley, Gloucester |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Gloucestershire Constabulary |
| Job type: | Permanent |
| Job reference: |
Summary
Gloucestershire Constabulary is recruiting a Pubic Feedback Caseworker , the successful candidate will join a small but dedicated team off staff.
The Public Feedback Team are part of the Professional Standards Department within Gloucestershire Constabulary. The Public Feedback Team investigate and resolve complaints received by the Constabulary. Trust and public support is crucial in policing, and dealing with complaints in a prompt and effective manner is critical.
The team champions the ethos that “we value feedback from the public – it helps us to improve”. The role will include delivering the feedback process across the constabulary through complaint casework, recognition, and acting within regulations, but also using innovation and creativity to negotiate complaint resolution and resolve potential conflicts with police colleagues and the public.
Excellent communication skills will be crucial for the successful candidate along with a sound knowledge and understanding of IT systems. The role involves speaking with complainants on a daily basis.
Recognising and administering thank yous received within the Constabulary is also a key part of the role. The role is based at Police HQ, Waterwells, Gloucester. The role is predominately office based but opportunity for remote working 1-2 days a week will be considered after initial training period, in consultation with line mangers.
The successful candidate will report to the Public Feedback Team Inspector. Full training will be provided.
Need help with your application?
If you need any support while completing your application, whether it’s understanding the questions, gathering the right information, or just having someone to talk it through with, then our Better Together Team is here to help. We’d be happy to support you at any stage of the process.
For support with your application, please contact Better Together at BetterTogetherTeam@Gloucestershire.police.uk
At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities. You may wish to register with our Talent Bank- the link can be found here: https://gloucestershireconstabulary.tal.net/vx/appcentre-External/brand-3/candidate/so/pm/8/pl/12/opp/457-Register-your-interest-with-Better-Together/en-GB
The Public Feedback Team are part of the Professional Standards Department within Gloucestershire Constabulary. The Public Feedback Team investigate and resolve complaints received by the Constabulary. Trust and public support is crucial in policing, and dealing with complaints in a prompt and effective manner is critical.
The team champions the ethos that “we value feedback from the public – it helps us to improve”. The role will include delivering the feedback process across the constabulary through complaint casework, recognition, and acting within regulations, but also using innovation and creativity to negotiate complaint resolution and resolve potential conflicts with police colleagues and the public.
Excellent communication skills will be crucial for the successful candidate along with a sound knowledge and understanding of IT systems. The role involves speaking with complainants on a daily basis.
Recognising and administering thank yous received within the Constabulary is also a key part of the role. The role is based at Police HQ, Waterwells, Gloucester. The role is predominately office based but opportunity for remote working 1-2 days a week will be considered after initial training period, in consultation with line mangers.
The successful candidate will report to the Public Feedback Team Inspector. Full training will be provided.
Need help with your application?
If you need any support while completing your application, whether it’s understanding the questions, gathering the right information, or just having someone to talk it through with, then our Better Together Team is here to help. We’d be happy to support you at any stage of the process.
For support with your application, please contact Better Together at BetterTogetherTeam@Gloucestershire.police.uk
At Gloucestershire Constabulary we recognise the benefits of increasing diversity across our force and the value of building a representative workforce. That is why it is important that people from ethnically diverse backgrounds and under-represented groups, including those with a disability, apply and help us deliver excellence in policing throughout Gloucestershire. We are a proud Disability Confident Employer and are committed to providing equal opportunities. You may wish to register with our Talent Bank- the link can be found here: https://gloucestershireconstabulary.tal.net/vx/appcentre-External/brand-3/candidate/so/pm/8/pl/12/opp/457-Register-your-interest-with-Better-Together/en-GB
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.