HR Team Leader
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £35,000 |
| Hours: | Full time |
| Closing date: | 16 January 2026 |
| Location: | Runcorn, Borough of Halton, WA7 3DJ |
| Company: | Phoenix Medical Supplies |
| Job type: | Permanent |
| Job reference: | kal-PHOENIXMedicalSuppliesLimited-45952-63737-en |
Summary
HR Administration Team Leader
Location: Runcorn
Department: HR
Contract: Full-time
Are you an experienced HR team leader with the skills and a passion for delivering exceptional service? We’re looking for an HR Administration Team Leader to lead our HR administration team and ensure efficient, accurate, and customer-focused HR service delivery.
About the Role
As Team Leader, you will oversee day-to-day HR administration operations and transactions, lead a small team of HR administrators, and drive great service. You’ll play a key role in ensuring our service levels are met, monitoring KPIs, and collaborate with internal HR colleagues and our customers to deliver a seamless HR administration service.
Key Responsibilities
- Team Leadership & Service Performance:
Lead and motivate the HR administration team to deliver high-quality HR transactional services. Act as the escalation point for complex queries and ensure service excellence. - HR Administration Operations:
Oversee employee lifecycle processes including onboarding, contracts, payroll changes, and leavers. Maintain compliance with company policies and Data Protection requirements. - KPIs & Reporting:
Monitor KPIs, analyse performance data, and implement improvements to meet or exceed targets. - Collaboration & Stakeholder Engagement:
Work closely with HR Business Partners, Payroll, Recruitment, and business managers to align HR support with organisational needs. - Process Improvement & Projects:
Identify inefficiencies and lead initiatives to enhance accuracy, speed, and overall service delivery.
What We’re Looking For
Must Have:
- Proven experience managing or supervising an HR administration or shared services team.
- Strong knowledge of HR systems (preferably iTrent) and Microsoft Office, with proficiency in Excel being essential.
- Excellent organisational, analytical, and communication skills.
- Ability to manage high-volume HR processes in a fast-paced environment.
- High attention to detail and ability to maintain confidentiality.
Good to Have:
- CIPD Level 3 or above.
- Experience in coaching and developing team members.
- Familiarity with HR technology and process automation.
- Understanding of employment law and compliance requirements, including Right to Work and DBS.
Behaviours
- Customer-focused mindset.
- Efficient and forward-thinking approach.
- Collaborative and team oriented.
- Committed to creating value and continuous improvement.
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