Volunteer Services Administrator
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £21,737.73 to £23,185.93 per year |
| Additional salary information: | £21737.73 - £23185.93 a year |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | York, YO24 1GL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0343-25-0062 |
Summary
Support the Volunteer Services Manager in providing an efficient, effective and reliable service to all volunteers and departments and the creation and delivery of volunteer roles in order to attract a diverse volunteer team from the local community. To work closely with all Senior Leaders to ensure volunteer roles continue to align with department needs and Hospice strategy and work as a team to ensure volunteer numbers are sustained. Main duties and responsibilities Recruitment 1. Correspond with prospective volunteers during the recruitment process to ensure all necessary documentation and checks are in place prior to commencing a volunteer role. 2. Actively engage and participate in the interview and selection process for potential volunteers. 3. Maintain internal and external recruitment platforms to reflect all current volunteer vacancies. 4. Attend (in person or virtually) internal and external events to promote volunteering for the Hospice and develop volunteering processes and opportunities. Administrative 1. Assist and support all aspects of administration throughout the volunteer life cycle including DBS checks and references. 2. Maintain accurate and up to date volunteer records for reporting purposes. 3. Assist with developing internal systems to improve efficiencies for the team and for volunteers. 4. Maintain ongoing communication, including regular reviews, with new and existing volunteers, ensuring that they are well-informed, can perform their duties effectively, and remain engaged with the Hospice's key messages. 5. Actively engage and support with the creation of volunteer information bulletins, and additional content for our website and social media platforms, along with any future platforms to support volunteer engagement. 6. Assist with the revision of volunteer role descriptions and processes. Training 1. Assist and support Senior Leaders and managers with developing and delivering specific volunteer training. 2. Assist with booking volunteers on to specific training sessions and monitoring progress and compliance. 3. Support Line Managers with ensuring volunteers can access and complete their training. General 1. Ensure volunteers are supported at all times and understand all Hospice Volunteering guidelines and expectations. 2. Assist line managers in supporting volunteers with sensitivity through difficult times which may prevent them from actively engaging in volunteering (i.e. bereavement, ill health, family issues). 3. Support volunteers within the Volunteer Services Team. 4. In the absence of the Volunteer Services Manager, escalate any problems or issues to the HR Manager or member of the HR team. 5. Encourage volunteers to address concerns with their Senior Leader or manager to achieve a resolution where possible. 6. Proactively assist and support with planning volunteer events, open days and special events where we celebrate and promote our volunteer success stories.