Customer Experience Apprentice
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £18,333 per year |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | Dartford, Kent |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Moat Homes Ltd |
| Job type: | Apprenticeship |
| Job reference: |
Summary
Role: Customer Experience Apprentice
Salary: £18,333 per annum
Contract: 2-year Fixed-Term Apprenticeship
Hours: Full-time, 35 hours/week (Mon–Fri)
Location: Hybrid – Dartford office (Crossways Business Park) & home
Ready to launch your career?
Looking for a role where you can learn, earn, and grow? This is your chance to kickstart your future with a nationally recognised qualification and real hands-on experience.
We’re looking for an enthusiastic Apprentice to join our Customer Service and Central Services teams. In this role, you’ll be at the heart of delivering excellent service to our residents and supporting the smooth running of our organisation. You’ll handle customer enquiries; help resolve issues and provide administrative support for key processes such as tenancy management and service delivery. Working alongside experienced colleagues, you’ll learn how a housing association operates, develop strong communication and organisational skills, and receive dedicated support from a training provider – all while building the foundation for a successful career and achieving a recognised qualification.
What you’ll get:
A nationally recognised qualification
On-the-job training with expert guidance
A supportive team that wants you to succeed
Hybrid working – a mix of office and home
A salary of £18,333 while you learn
What we’re looking for:
Eager to learn and grow
A team player who’s organised and proactive
Passionate about delivering great customer service
Curious and eager to learn about housing and how we support residents
Strong communication skills – friendly and clear
Comfortable using systems and handling customer information
Excellent attention to detail and accuracy
Organised and able to manage tasks effectively
Confident working with different teams and building relationships
Don’t worry if you don’t have much experience – it’s not essential. What matters most is your enthusiasm and willingness to learn. If you’re motivated and ready to take the first step, we’ll give you the tools and support to help you succeed.
Why join us?
We’re one of the top 30 housing associations in England, with homes across London, Kent, Essex and Sussex. Our purpose is simple: “open doors to better lives for our customers.”
We’re proud to have been named one of The Sunday Times Best Places to Work 2025, based on feedback from our amazing team.
How to apply:
Complete our application form via our careers website (link below). Tell us why you’re interested and what makes you a great fit – we want to hear your story!
Deadline: 6pm, Monday 5th January 2026
(Apply early – we may close the advert sooner if we receive strong interest.)
Want to know more about Moat?
Follow us on Instagram: @moathomes
Find us on Facebook: Moat Homes
Please note: This role is exempt under the Rehabilitation of Offenders Act (1974), so if successful, we’ll need to complete a DBS check before confirming your offer.
If you need any adjustments during the recruitment process, email peopleservices@moat.co.uk.
Salary: £18,333 per annum
Contract: 2-year Fixed-Term Apprenticeship
Hours: Full-time, 35 hours/week (Mon–Fri)
Location: Hybrid – Dartford office (Crossways Business Park) & home
Ready to launch your career?
Looking for a role where you can learn, earn, and grow? This is your chance to kickstart your future with a nationally recognised qualification and real hands-on experience.
We’re looking for an enthusiastic Apprentice to join our Customer Service and Central Services teams. In this role, you’ll be at the heart of delivering excellent service to our residents and supporting the smooth running of our organisation. You’ll handle customer enquiries; help resolve issues and provide administrative support for key processes such as tenancy management and service delivery. Working alongside experienced colleagues, you’ll learn how a housing association operates, develop strong communication and organisational skills, and receive dedicated support from a training provider – all while building the foundation for a successful career and achieving a recognised qualification.
What you’ll get:
A nationally recognised qualification
On-the-job training with expert guidance
A supportive team that wants you to succeed
Hybrid working – a mix of office and home
A salary of £18,333 while you learn
What we’re looking for:
Eager to learn and grow
A team player who’s organised and proactive
Passionate about delivering great customer service
Curious and eager to learn about housing and how we support residents
Strong communication skills – friendly and clear
Comfortable using systems and handling customer information
Excellent attention to detail and accuracy
Organised and able to manage tasks effectively
Confident working with different teams and building relationships
Don’t worry if you don’t have much experience – it’s not essential. What matters most is your enthusiasm and willingness to learn. If you’re motivated and ready to take the first step, we’ll give you the tools and support to help you succeed.
Why join us?
We’re one of the top 30 housing associations in England, with homes across London, Kent, Essex and Sussex. Our purpose is simple: “open doors to better lives for our customers.”
We’re proud to have been named one of The Sunday Times Best Places to Work 2025, based on feedback from our amazing team.
How to apply:
Complete our application form via our careers website (link below). Tell us why you’re interested and what makes you a great fit – we want to hear your story!
Deadline: 6pm, Monday 5th January 2026
(Apply early – we may close the advert sooner if we receive strong interest.)
Want to know more about Moat?
Follow us on Instagram: @moathomes
Find us on Facebook: Moat Homes
Please note: This role is exempt under the Rehabilitation of Offenders Act (1974), so if successful, we’ll need to complete a DBS check before confirming your offer.
If you need any adjustments during the recruitment process, email peopleservices@moat.co.uk.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.