Practice Manager - Town Gate Practice
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 31 January 2026 |
| Location: | Chepstow, NP16 5XP |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | M0044-25-0298 |
Summary
Key Duties and Responsibilities Strategic and Operational Management Lead the daytoday operational management of the practice, ensuring efficient and effective service delivery. Support GP partners in the development and implementation of the practices strategic and business plans. Manage change initiatives, service redesign, and quality improvement projects relevant to semirural healthcare delivery. Ensure resilience and continuity of services, including contingency planning for staff shortages and rural access challenges. Financial Management Prepare, manage, and monitor the practice budget, ensuring financial sustainability. Oversee income streams including GMS/PMS contracts, enhanced services, and additional funding opportunities. Manage payroll, pensions, and staff expenses. Liaise with accountants and external advisers as required. Human Resources and Workforce Management Lead recruitment, induction, appraisal, and development of all nonclinical staff. Ensure appropriate staffing levels and skill mix to meet patient demand. Manage HR issues including performance management, sickness absence, disciplinary and grievance procedures. Promote staff wellbeing and a positive, inclusive workplace culture. Governance, Compliance, and Risk Management Ensure compliance with NHS Wales regulations, Health Board requirements, and the GMS/PMS contract. Oversee policies and procedures relating to health and safety, infection prevention, information governance, and safeguarding. Prepare for and manage inspections and reviews (e.g. HIW). Maintain risk registers and ensure appropriate mitigation strategies are in place. Patient Services and Experience Oversee patient services, including reception and administrative functions, to ensure high standards of customer care. Manage patient feedback, complaints, and incidents in line with NHS Wales guidance. Support equitable access to services for rural populations, including vulnerable and hardtoreach groups. IT, Data, and Information Management Ensure effective use of clinical and administrative IT systems (e.g. EMIS/Vision/SystmOne). Oversee data quality, reporting, and compliance with GDPR and information governance requirements. Support digital initiatives and improvements in line with NHS Wales priorities. External Liaison and Partnership Working Act as the main nonclinical liaison with the Local Health Board, Primary Care Clusters, and other NHS and community organisations. Represent the practice at relevant meetings and forums. Support collaborative working across the primary care network/cluster, particularly important in a semirural setting. General Responsibilities Maintain confidentiality at all times. Uphold the values of NHS Wales and the practice. Commit to continuous professional development. Undertake any other duties commensurate with the role. Working Conditions Primarily officebased within the practice, with occasional travel to meetings within the Health Board area. May require flexibility in working hours to meet service needs.