CHLH/2512/22 Assistant Manager
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £31,486 to £34,925 per year |
| Hours: | Full time |
| Closing date: | 05 January 2026 |
| Location: | Fort William, Highland |
| Remote working: | On-site only |
| Company: | High Life Highland |
| Job type: | Permanent |
| Job reference: | CHLH/2512/22 |
Summary
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1. Assist with the management, promotion, development and delivery of facilities & services across the area to meet the needs of customers and communities.
2. Work a varied rota as required by the Leisure Manager.
3. Be responsible for the day-to-day operation of the Leisure Centre and associated facilities when on duty.
4. Provide day to day supervision of the leisure staff where required when on shift.
5. Ensure high performance and presentation standards of the staff and buildings are maintained at all times.
6. Consult with customers and staff on the operation of the Leisure Centres and associated sites and to ensure the Leisure Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of the facilities.
7. Line manage and support the Leisure Supervisors and ensure the leisure team are deployed efficiently, and in accordance with policy and procedures ensuring staffing levels are appropriate.
8. Ensure that the Leisure Supervisors devise the staff rotas in line with the staffing establishment and arrange appropriate cover for absences as required.
9. Perform duties relating to staff recruitment, induction, training and discipline as required.
10. Monitor the cleanliness of facilities and equipment and carry out cleaning duties when required.
11. Ensure that customer care standards are upheld and that facilities and equipment are provided in accordance with the needs of different user groups and individuals.
12. Assist with the monitoring and collation of performance statistics and other returns as required.
13. Ensure the activity booking system and High Life membership scheme is administered and maintained to a satisfactory standard.
14. Ensure customer information is up to date, available and delivered to High Life Highland standards.
15. Carry out health and safety checks in accordance with procedures and to ensure that significant risks and defects are reported immediately to the Leisure Manager.
16. Carry out regular maintenance inspections and duties in relation to buildings, surrounding areas, equipment and plant room and maintain appropriate records.
17. Assist in the organisation and promotion of activity programmes and special projects.
18. Contribute to the on-going development and continued improvement of the facilities and service.
19. Implement, monitor and review health and safety systems of work and policies within the Leisure Centres and associated facilities (including, NOP, EAP, COSHH, Risk Assessments) and to ensure that all staff are conversant with and adhere to instructions and written procedures at all times.
20. Be a key holder and ensure the security procedures are complied with at all times. Be responsible for the opening and closing procedures and respond to out of hours calls if required.
21. Carry out routine handling and ensure safe storage of all chemicals used at the facility.
22. Readiness to work flexible shifts and altered hours, including evenings and weekends to meet the demands of the Service
23. Responsible for resolving day to day problems in the absence of the Manager
24. Assist the Manager in preparing special projects as required
25. Set up, monitor, review and plan training for all staff to include keeping accurate records
26. Ensure that the financial regulations are followed at all times and to support the Leisure Manager in monitoring the budgets, reducing costs and increasing income where possible.
27. To develop and maintain a positive working relationship with key stakeholders including relevant management committees and boards.
28. To help to establish a sales culture and to develop the use of social media as a marketing tool.
29. Pursue continuous professional development and contribute to the continuous improvement of the team and High Life Highland as a whole.
30. Attend and undertake any training online or in person.
31. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
32. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.
1. Assist with the management, promotion, development and delivery of facilities & services across the area to meet the needs of customers and communities.
2. Work a varied rota as required by the Leisure Manager.
3. Be responsible for the day-to-day operation of the Leisure Centre and associated facilities when on duty.
4. Provide day to day supervision of the leisure staff where required when on shift.
5. Ensure high performance and presentation standards of the staff and buildings are maintained at all times.
6. Consult with customers and staff on the operation of the Leisure Centres and associated sites and to ensure the Leisure Manager is informed of any issues or improvements that may contribute to the effectiveness or efficiency of the facilities.
7. Line manage and support the Leisure Supervisors and ensure the leisure team are deployed efficiently, and in accordance with policy and procedures ensuring staffing levels are appropriate.
8. Ensure that the Leisure Supervisors devise the staff rotas in line with the staffing establishment and arrange appropriate cover for absences as required.
9. Perform duties relating to staff recruitment, induction, training and discipline as required.
10. Monitor the cleanliness of facilities and equipment and carry out cleaning duties when required.
11. Ensure that customer care standards are upheld and that facilities and equipment are provided in accordance with the needs of different user groups and individuals.
12. Assist with the monitoring and collation of performance statistics and other returns as required.
13. Ensure the activity booking system and High Life membership scheme is administered and maintained to a satisfactory standard.
14. Ensure customer information is up to date, available and delivered to High Life Highland standards.
15. Carry out health and safety checks in accordance with procedures and to ensure that significant risks and defects are reported immediately to the Leisure Manager.
16. Carry out regular maintenance inspections and duties in relation to buildings, surrounding areas, equipment and plant room and maintain appropriate records.
17. Assist in the organisation and promotion of activity programmes and special projects.
18. Contribute to the on-going development and continued improvement of the facilities and service.
19. Implement, monitor and review health and safety systems of work and policies within the Leisure Centres and associated facilities (including, NOP, EAP, COSHH, Risk Assessments) and to ensure that all staff are conversant with and adhere to instructions and written procedures at all times.
20. Be a key holder and ensure the security procedures are complied with at all times. Be responsible for the opening and closing procedures and respond to out of hours calls if required.
21. Carry out routine handling and ensure safe storage of all chemicals used at the facility.
22. Readiness to work flexible shifts and altered hours, including evenings and weekends to meet the demands of the Service
23. Responsible for resolving day to day problems in the absence of the Manager
24. Assist the Manager in preparing special projects as required
25. Set up, monitor, review and plan training for all staff to include keeping accurate records
26. Ensure that the financial regulations are followed at all times and to support the Leisure Manager in monitoring the budgets, reducing costs and increasing income where possible.
27. To develop and maintain a positive working relationship with key stakeholders including relevant management committees and boards.
28. To help to establish a sales culture and to develop the use of social media as a marketing tool.
29. Pursue continuous professional development and contribute to the continuous improvement of the team and High Life Highland as a whole.
30. Attend and undertake any training online or in person.
31. Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
32. Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the team.