Customer Service Advisor - Contact Centre
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £29,253 to £32,736 per year |
| Hours: | Full time |
| Closing date: | 01 January 2026 |
| Location: | Thurrock, Essex, RM17 6SL |
| Company: | Thurrock Council |
| Job type: | Contract |
| Job reference: | 2760_1766054047 |
Summary
Customer Service Advisor
Salary: £29,253 - £32,736 per annum
Grade: C
Fixed-Term Contract - 1 Year
37 Hours per Week
We're looking for a friendly, reliable Contact Centre Customer Service Advisor to support residents with enquiries on council tax, housing benefits, rent accounts and other local services.
You'll handle inbound calls, provide accurate information, resolve queries, and ensure customers receive a helpful, timely service.
Strong communication skills, attention to detail, and a calm, customer-focused approach are essential. Training will be provided.
DBS Check: At Basic level is required for this post.
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Important Dates
Closing Date (Redeployment Only): 18th December 2025
Closing Date (Internal & External): 4th January 2026
Interview Date: To Be Confirmed
Additional Information
If you have any questions about the role or interview process, please contact:
Jamie Baer - Team Leader
Email:
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
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Proud member of the Disability Confident employer scheme