Guest Experience Manager (Senior Leadership Team)
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £56,122.61 per year |
| Hours: | Full time |
| Closing date: | 09 January 2026 |
| Location: | L3 4AD |
| Remote working: | On-site only |
| Company: | The Beatles Story |
| Job type: | Permanent |
| Job reference: |
Summary
Salary: £56,122.61
Contract: Full-time, Permanent
Are you an inspirational leader with a passion for creating unforgettable visitor experiences? Do you thrive in dynamic, people-focused environments where exceptional service and operational excellence go hand in hand?
We’re looking for a Guest Experience Manager to join our Senior Leadership Team and shape the future of our visitor journey.
About the Role
As our Guest Experience Manager, you will be the driving force behind every aspect of the guest journey, from the warm welcome at the door to the lasting impression guests take home. You’ll lead a high-performing team, champion service excellence, and ensure our venue is safe, welcoming, and memorable for every visitor.
You will also play a key strategic role as part of the Senior Leadership Team, contributing to organisational planning, service innovation, accessibility, wellbeing, and continuous improvement.
What You’ll Do
-Lead, inspire, and develop the Guest Experience team to deliver exceptional service every day.
-Own and implement our service standards, ensuring consistency and excellence across all touchpoints.
-Analyse guest feedback and use insights to enhance our offer and raise satisfaction scores.
-Work closely with colleagues across Operations and Marketing to deliver a seamless experience.
-Oversee daily operations, including staffing, safety, visitor flow, and incident management.
- Drive accessibility, inclusion, and wellbeing initiatives.
- Support commercial goals through upselling, premium experiences, and exceptional guest engagement.
- Contribute to strategy, planning, and organisational development as part of the Senior Leadership Team.
What We’re Looking For
-A confident operational leader with experience in visitor experience, hospitality, attractions, museums, heritage, or similar customer-focused sectors.
-A track record of improving service standards, guest satisfaction, and team performance.
-An inspiring people manager who thrives on coaching, motivating, and developing teams.
- Excellent communication, decision-making, and problem-solving skills.
-Strong understanding of health & safety, safeguarding, and operational compliance.
- A guest-obsessed mindset with passion for delivering warm, inclusive, accessible experiences.
What You’ll Bring
-A collaborative, values-driven leadership style.
- Calmness under pressure and the ability to make confident operational decisions.
-Creativity and innovation in enhancing the visitor journey.
- A commitment to high standards, staff wellbeing, and organisational excellence.
What We Offer
-The chance to shape the guest experience at a leading visitor attraction.
- A supportive, passionate team and a workplace that values wellbeing and continuous improvement.
- Opportunities for professional development and progression.
How to Apply
Please visit the Beatles Story website and complete your application.
Closing Date: 9th January 2026
Contract: Full-time, Permanent
Are you an inspirational leader with a passion for creating unforgettable visitor experiences? Do you thrive in dynamic, people-focused environments where exceptional service and operational excellence go hand in hand?
We’re looking for a Guest Experience Manager to join our Senior Leadership Team and shape the future of our visitor journey.
About the Role
As our Guest Experience Manager, you will be the driving force behind every aspect of the guest journey, from the warm welcome at the door to the lasting impression guests take home. You’ll lead a high-performing team, champion service excellence, and ensure our venue is safe, welcoming, and memorable for every visitor.
You will also play a key strategic role as part of the Senior Leadership Team, contributing to organisational planning, service innovation, accessibility, wellbeing, and continuous improvement.
What You’ll Do
-Lead, inspire, and develop the Guest Experience team to deliver exceptional service every day.
-Own and implement our service standards, ensuring consistency and excellence across all touchpoints.
-Analyse guest feedback and use insights to enhance our offer and raise satisfaction scores.
-Work closely with colleagues across Operations and Marketing to deliver a seamless experience.
-Oversee daily operations, including staffing, safety, visitor flow, and incident management.
- Drive accessibility, inclusion, and wellbeing initiatives.
- Support commercial goals through upselling, premium experiences, and exceptional guest engagement.
- Contribute to strategy, planning, and organisational development as part of the Senior Leadership Team.
What We’re Looking For
-A confident operational leader with experience in visitor experience, hospitality, attractions, museums, heritage, or similar customer-focused sectors.
-A track record of improving service standards, guest satisfaction, and team performance.
-An inspiring people manager who thrives on coaching, motivating, and developing teams.
- Excellent communication, decision-making, and problem-solving skills.
-Strong understanding of health & safety, safeguarding, and operational compliance.
- A guest-obsessed mindset with passion for delivering warm, inclusive, accessible experiences.
What You’ll Bring
-A collaborative, values-driven leadership style.
- Calmness under pressure and the ability to make confident operational decisions.
-Creativity and innovation in enhancing the visitor journey.
- A commitment to high standards, staff wellbeing, and organisational excellence.
What We Offer
-The chance to shape the guest experience at a leading visitor attraction.
- A supportive, passionate team and a workplace that values wellbeing and continuous improvement.
- Opportunities for professional development and progression.
How to Apply
Please visit the Beatles Story website and complete your application.
Closing Date: 9th January 2026