Store Manager Chelmsley Wood - Birmingham
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £30,648.00 to £38,610.00 per year |
| Hours: | Full time |
| Closing date: | 17 January 2026 |
| Location: | B37 5TL |
| Remote working: | On-site only |
| Company: | Harvey & Thompson |
| Job type: | Permanent |
| Job reference: | Chelmsley Wood |
Summary
Are you a natural leader with a passion for people, performance, and customer service?
Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £30,648.00 - £38,610.00 per annum *
Location: Chelmsley Wood - Birmingham
Job Type: Full Time 37.5 hours
Flexibility: Full flexibility from Monday to Sunday is required.
*The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs
About the Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused
Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
Collaborate with the wider regional team, sharing best practices and supporting overall business success
Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues
Click here to view the full Job Description.
STORE MANAGER JOB DESCRIPTION
Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.
A DAY IN THE LIFE OF A H&T STORE
What We’re Looking For
A passion for high standards and delivering exceptional experiences for both customers and colleagues
Strong verbal and written communication skills
Proven ability to lead, motivate, and develop a team
Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment
Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
30 days of holiday (including bank holidays), rising to 33 days with length of service
Flexibility to buy or sell holiday days to suit your lifestyle
Access to a private healthcare plan
Cycle to work scheme and season ticket loans
Preferential currency exchange rates
Generous staff discounts – up to 25% off jewellery and high-end watches
Incentive schemes to reward your achievements
Exclusive discounts at leading retailers via our employee perks portal
Lead with purpose. Inspire your team. Make a difference.
Apply now to join H&T and take the next step in your leadership journey.
Do you thrive in a fast-paced customer environment where you can make a real difference in your community? If so, we’d love to welcome you to H&T as a Store Manager.
At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.
We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.
Salary: £30,648.00 - £38,610.00 per annum *
Location: Chelmsley Wood - Birmingham
Job Type: Full Time 37.5 hours
Flexibility: Full flexibility from Monday to Sunday is required.
*The opportunity to earn up to £4,000 extra each year in discretionary bonuses, which are pro-rated and based on performance against key KPIs
About the Role
As a Store Manager, you will lead and inspire your team to deliver exceptional customer service while ensuring full compliance with company policies and regulatory standards. You’ll be responsible for achieving financial targets, developing your team, and creating a positive, inclusive store environment where colleagues feel motivated, well-trained, and proud of their role. No prior experience with Pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.
Key Responsibilities
Coach, develop, and inspire your team to meet quarterly goals and deliver their best every day
Foster a culture of continuous learning and flexibility, ensuring all colleagues are multi-skilled and customer-focused
Lead by example to deliver service excellence, ensuring every customer receives the right product or service for their needs
Set clear expectations and ensure full adherence to legal, regulatory, and company standards to maintain a safe and secure environment
Drive performance, control costs, and identify growth opportunities to ensure consistent profitability
Collaborate with the wider regional team, sharing best practices and supporting overall business success
Plan and implement new initiatives effectively, ensuring smooth integration with minimal disruption to customers and colleagues
Click here to view the full Job Description.
STORE MANAGER JOB DESCRIPTION
Watch our short video on a day in the life of a H&T store to see what it's like to work at H&T.
A DAY IN THE LIFE OF A H&T STORE
What We’re Looking For
A passion for high standards and delivering exceptional experiences for both customers and colleagues
Strong verbal and written communication skills
Proven ability to lead, motivate, and develop a team
Previous experience as a Store Manager or Remote Manager in a Financial Services or customer-facing environment
Multilingual skills are a bonus - due to the diversity of our customer base, the ability to speak additional languages is highly valued, though not required
What We Offer
At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.
We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:
30 days of holiday (including bank holidays), rising to 33 days with length of service
Flexibility to buy or sell holiday days to suit your lifestyle
Access to a private healthcare plan
Cycle to work scheme and season ticket loans
Preferential currency exchange rates
Generous staff discounts – up to 25% off jewellery and high-end watches
Incentive schemes to reward your achievements
Exclusive discounts at leading retailers via our employee perks portal
Lead with purpose. Inspire your team. Make a difference.
Apply now to join H&T and take the next step in your leadership journey.