Student Cases Assistant (Maternity Cover)
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £23,881 to £25,733 per year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | Swansea, Wales |
| Remote working: | On-site only |
| Company: | Swansea University |
| Job type: | Contract |
| Job reference: | SU01339 |
Summary
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is a full-time fixed role until 2 October 2026.
The primary aim of the Student Cases Assistant will be to be responsible for the standard administrative tasks associated within the remit, centred on but not limited to management of case files, sending case responses, maintaining templates and standard documents and answering and resolving queries
An essential element of the role is the ability to ensure that data is high quality and fit for purpose and that information, advice and guidance is accurate and fit for purpose.
Reporting to the Student Cases Manager the post holder will support partnership working with Faculty staff across the University and colleagues in other Professional Services departments and expected to provide administration services to students and staff as necessary.
Applicants must be self-motivated, resilient, proactive, organised and demonstrate the ability to communicate with a wide range of people and be able to respect a high level of confidentiality. You will have good communication and organisational skills. You will have a strong eye for detail and the ability to work to tight deadlines delivering outcomes in a time sensitive environment.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is a full-time fixed role until 2 October 2026.
The primary aim of the Student Cases Assistant will be to be responsible for the standard administrative tasks associated within the remit, centred on but not limited to management of case files, sending case responses, maintaining templates and standard documents and answering and resolving queries
An essential element of the role is the ability to ensure that data is high quality and fit for purpose and that information, advice and guidance is accurate and fit for purpose.
Reporting to the Student Cases Manager the post holder will support partnership working with Faculty staff across the University and colleagues in other Professional Services departments and expected to provide administration services to students and staff as necessary.
Applicants must be self-motivated, resilient, proactive, organised and demonstrate the ability to communicate with a wide range of people and be able to respect a high level of confidentiality. You will have good communication and organisational skills. You will have a strong eye for detail and the ability to work to tight deadlines delivering outcomes in a time sensitive environment.