Student Hub Officer
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £30,378 to £33,951 per year |
| Hours: | Full time |
| Closing date: | 04 January 2026 |
| Location: | York, North Yorkshire |
| Remote working: | On-site only |
| Company: | York St John University |
| Job type: | Permanent |
| Job reference: | 218-25 |
Summary
Student Hub Officer
Department: Student & Academic Administration
Location: York
Salary: £30,378 to £33,951 per annum
Closing Date: Sunday 04 January 2026 at midnight
Interview Date: Monday 19 January 2026
Reference: 218-25
Full time, Permanent
Location: York Campus (on site required)
Salary: £30,378 to £33,951
Introduction to YSJ university
Situated in the heart of the historic city of York, and with the addition of our London Campus for international students, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The University is excited to introduce our new Student Hub which launched in July 2025. The HELP team provide a wide range of student support and guidance, in person, by phone and online via the Student Hub portal. The Student Hub is part of the Student Academic and Administration directorate and is a focal point for all students at our York and London campuses.
The role
Our Student Hub Officers form part of the wider HELP Team and offer guidance on a wide range of student queries relating to all third line teams that comprise the Student Hub. They show campus-wide expertise across the full academic cycle and answer a range of student queries throughout the academic year that support students through their University journey. As part of the HELP Team, Officers respond to student queries in person, on the phone, and via our digital CRM portal. Officers also provide support on our more complex cases, deliver team training, lead on relationship building and knowledge acquisition with third line teams, and take on project work to improve the Student Hub provision of service with an ethos of continuous improvement.
The Student Hub is a new initiative at York St John, launched in July 2025, and is in an exciting phase of growth and development. In the early months, this role will play a key part in shaping the Hub’s future — helping to establish processes, refine ways of working, build clear documentation, build relationships with third line teams, and embed this new service across the institution.
This position is ideal for someone who thrives in dynamic environments, enjoys contributing to projects at their formative stage, and is motivated by the opportunity to influence how a new service becomes fully established. Applicants should expect the role to evolve as the Hub matures, but the initial period offers a unique chance to be part of building something from the ground up.
Due to the nature of this role HELP staff are expected to work from the York campus either on the front desk or in one of the Hub offices. Requests for agile working cannot be supported. Occasional travel to the London campus may be required.
Required skills and experience
The successful candidate must have:
Experience of working in a customer service focussed environment
Excellent communication and interpersonal skills.
Experience of triaging and managing queries and issues.
Excellent standard of digital literacy
Excellent organisation skills and the ability to managing conflicting priorities
Commitment to an ethos of continuous improvement and a positive attitude towards embedding change
Additional information
For informal enquiries please contact Ruth Townsend at r.townsend@yorksj.ac.uk.
The selection process will include an interview and a written skills test; further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
Closing Date - Sunday 04 January 2026 at midnight
Provisional Interview Date - Monday 19 January 2026
Department: Student & Academic Administration
Location: York
Salary: £30,378 to £33,951 per annum
Closing Date: Sunday 04 January 2026 at midnight
Interview Date: Monday 19 January 2026
Reference: 218-25
Full time, Permanent
Location: York Campus (on site required)
Salary: £30,378 to £33,951
Introduction to YSJ university
Situated in the heart of the historic city of York, and with the addition of our London Campus for international students, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
The University is excited to introduce our new Student Hub which launched in July 2025. The HELP team provide a wide range of student support and guidance, in person, by phone and online via the Student Hub portal. The Student Hub is part of the Student Academic and Administration directorate and is a focal point for all students at our York and London campuses.
The role
Our Student Hub Officers form part of the wider HELP Team and offer guidance on a wide range of student queries relating to all third line teams that comprise the Student Hub. They show campus-wide expertise across the full academic cycle and answer a range of student queries throughout the academic year that support students through their University journey. As part of the HELP Team, Officers respond to student queries in person, on the phone, and via our digital CRM portal. Officers also provide support on our more complex cases, deliver team training, lead on relationship building and knowledge acquisition with third line teams, and take on project work to improve the Student Hub provision of service with an ethos of continuous improvement.
The Student Hub is a new initiative at York St John, launched in July 2025, and is in an exciting phase of growth and development. In the early months, this role will play a key part in shaping the Hub’s future — helping to establish processes, refine ways of working, build clear documentation, build relationships with third line teams, and embed this new service across the institution.
This position is ideal for someone who thrives in dynamic environments, enjoys contributing to projects at their formative stage, and is motivated by the opportunity to influence how a new service becomes fully established. Applicants should expect the role to evolve as the Hub matures, but the initial period offers a unique chance to be part of building something from the ground up.
Due to the nature of this role HELP staff are expected to work from the York campus either on the front desk or in one of the Hub offices. Requests for agile working cannot be supported. Occasional travel to the London campus may be required.
Required skills and experience
The successful candidate must have:
Experience of working in a customer service focussed environment
Excellent communication and interpersonal skills.
Experience of triaging and managing queries and issues.
Excellent standard of digital literacy
Excellent organisation skills and the ability to managing conflicting priorities
Commitment to an ethos of continuous improvement and a positive attitude towards embedding change
Additional information
For informal enquiries please contact Ruth Townsend at r.townsend@yorksj.ac.uk.
The selection process will include an interview and a written skills test; further details will be provided if you are shortlisted for interview.
Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.
Closing Date - Sunday 04 January 2026 at midnight
Provisional Interview Date - Monday 19 January 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.