First Line Analyst (L3)
| Posting date: | 17 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 December 2025 |
| Location: | Hatfield, Hertfordshire, AL10 9TW |
| Company: | Hays Specialist Recruitment |
| Job type: | Contract |
| Job reference: | 4756256_1765983528 |
Summary
Join a leading independent technology and services provider as a FLA L3
Job Overview: An opportunity has arisen for a First Line Analyst to join a service desk team for one of our prestigious customers.
Rate:
£17.87/Hr through UMB
£13.77/Hr through basic PAYE
£15.63/Hr through Premium PAYE
Contract 3 Months contract
Location: Hatfield AL10 9TW
Security Required: SC Clearance
Key Responsibilities
- The role will focus on providing a top-class service as a first point of contact for anyone with IT-related issues.
- The primary duties will include receiving and accurately logging incidents, then providing resolution wherever possible or passing them to the most appropriate technical team for resolution within agreed SLAs.
- Although this is a First Line Analyst role, there will be 2nd line aspects required.
Key Requirements
- Based on the customer site in Stevenage you will be working in a small team working out-of-hours shifts, which is a mix of days and nights.
- Prior technical knowledge of hardware and software is an advantage, but not vital as training is given to the successful applicants.
- Attitude and aptitude are as important as technical skills.
- The team has a wide range of experience with ages; we welcome applications from people beginning their IT career and also more experienced service desk professionals.
Additional InformationInterview Process: Upon profile shortlist interview will be conducted F2F
How to Apply: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk