Outpatient Receptionist Scheduler
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9430-25-0742 |
Summary
Main duties and responsibilities Scheduling of outpatient appointments in accordance with National and locally defined policies and standards to manage patient pathways, with reference to MKUHs Patient Access Policy. Working in a call centre environment to respond to patient, GP, and other queries, ensuring that general data protection rules are adhered to, and excellent customer service provided. Monitoring patient waiting lists to ensure patients are secured an outpatient appointment within designated appropriate timeframes. Escalating issues appropriately to senior managers. Provision of Reception cover for Outpatient areas and MKUH Main Reception to receive patients, ensuring Trust systems are updated accordingly and providing excellent customer service. Central Booking Office Ensure patients are scheduled according to national and locally defined policy, inclusive of Referral to Treatment and the Patient Access Policy. Respond to patient and other telephone calls, within designated set parameters. Ensuring calls are managed professionally and patients are kept fully informed. Communicate with patients in relation clinic cancellations etc as required. Work collaboratively with other administrative staff and operational teams to provide an efficient and effective scheduling service. Reception Greet patients and other visitors professionally. Check-patients in and out on the eCare in a timely manner, ensuring any additional support in terms of Interpreters etc are in place for their appointment. Action clinic outcome forms in a timely manner and undertake a cashing-up process each day for a designated reception area. Liaise with Clinicians and Nursing staff throughout the clinic session to ensure that clinic outcome forms for every patient are received and actioned, updating their Referral to Treatment status and arranging follow-up appointments as required. Ensure reception areas are kept clean and tidy to provide a welcoming environment to patients and other visitors. Please refer to the job description for further details.