Medical Receptionist
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £12.33 per hour |
| Additional salary information: | £12.33 an hour |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | SOUTHAMPTON, SO15 3FH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A5567-25-0000 |
Summary
Reception Duties 1.Guarantee efficiency of appointment system for routine and urgent appointments across a range of clinical staff and services; monitoring flow of patients into consulting rooms. 2.Explain practice arrangements and formal requirements to new patients and support them with the registration process. 3.Manage and respond to all enquiries from patients, visitors, and other healthcare organisations. 4. Manage requests for home visits; ensuring requests are recorded in line with practice policy 5.Ensure that requests for prescriptions are processed in line with practice policy 6.Management of patient records ensuring data entry is accurate. 7. Scan and file relevant correspondence into patients electronic records. Management of Appointment Systems 1.Ensure total familiarity with the practice appointment system including the use of 3rd party systems 2. Management of appointments across the practice and PCN teams 3. Rescheduling appointments as and when required 4. Utilise care navigation skills to ensure patients are booked with the correct clinician and maximising appointment availability Management of Medical Records 1.Ensure all correspondence, reports, results etc. are filed in the correct record. 2.Completing data entry tasks in a timely fashion to ensure the medical record is up to date. 3. Maintain accuracy when entering information into the medical record. 4. Ensure safeguarding measures are implemented for vulnerable patients in line with practice policy Operation of Telephone System 1. Receive and make calls as required. 2. Transfer calls and take messages as appropriate. 3. Ensure that all calls are answered in a timely manner. Other duties 1.Opening and closing the practice when required 2.Ensuring security is maintained at all times throughout the practice in line with local procedures 3.Any other delegated duties considered appropriate to the post Special requirements of the post 1.An understanding, acceptance and adherence to the need for strict confidentiality. 2.An ability to use own judgement, resourcefulness, initiative and local knowledge to respond to patients enquiries and requests. 3.Excellent communication skills. 4. Awareness of Child Protection and adult safeguarding procedures (training will be provided) 5. Can demonstrate proficient knowledge of IT systems, including use of Microsoft Office packages (Word, Excel & Outlook)