Tenancy Sustainment Officer
| Posting date: | 17 December 2025 |
|---|---|
| Salary: | £31,022 to £33,699 per year |
| Additional salary information: | We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), |
| Hours: | Full time |
| Closing date: | 11 January 2026 |
| Location: | Tamworth, Staffordshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Tamworth Borough Council |
| Job type: | Temporary |
| Job reference: |
Summary
TAMWORTH BOROUGH COUNCIL
HOUSING
Tenancy Sustainment Officer
£31,022 - £33,699 per annum
plus essential car user allowance
Hybrid working contract
37 hours per week
Temporary contract until 4 January 2027
Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.
In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.
Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.
Tamworth Borough Council’s Tenancy Sustainment team is looking to appoint an enthusiastic and dedicated Tenancy Sustainment Officer.
In this role, you will deliver a broad spectrum of housing management functions, such as overseeing estates, supporting tenants to sustain their tenancies, processing tenancy change requests, conducting flexible fixed tenancy reviews, addressing tenancy breaches, preparing for court proceedings, carrying out home visits, and more. You will also act as a council representative at various multi-agency meetings, provide signposting for referrals, and participate in tenant engagement activities.
A thorough understanding of social housing—particularly tenancy management—is essential. We are seeking someone with a proactive attitude, capable of working independently as well as collaboratively within a team. Strong communication skills are required, as is the ability to manage a busy workload with competing priorities.
Applicants should have prior experience in housing or a related sector, along with robust IT skills.
This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Whonikqua Donaldson, Estate and Tenancy Manager, on 07800 677 322.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 11 January 2026
Interviews week commencing 19 January 2026
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
HOUSING
Tenancy Sustainment Officer
£31,022 - £33,699 per annum
plus essential car user allowance
Hybrid working contract
37 hours per week
Temporary contract until 4 January 2027
Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.
In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.
Working for Tamworth Borough Council is more than just a job, it’s about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can’t do this without skilled and ambitious workforce working in a positive environment empowered to do their best.
Tamworth Borough Council’s Tenancy Sustainment team is looking to appoint an enthusiastic and dedicated Tenancy Sustainment Officer.
In this role, you will deliver a broad spectrum of housing management functions, such as overseeing estates, supporting tenants to sustain their tenancies, processing tenancy change requests, conducting flexible fixed tenancy reviews, addressing tenancy breaches, preparing for court proceedings, carrying out home visits, and more. You will also act as a council representative at various multi-agency meetings, provide signposting for referrals, and participate in tenant engagement activities.
A thorough understanding of social housing—particularly tenancy management—is essential. We are seeking someone with a proactive attitude, capable of working independently as well as collaboratively within a team. Strong communication skills are required, as is the ability to manage a busy workload with competing priorities.
Applicants should have prior experience in housing or a related sector, along with robust IT skills.
This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.
We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.
For an informal discussion about the role please contact Whonikqua Donaldson, Estate and Tenancy Manager, on 07800 677 322.
For further information and to apply please visit Tamworth BC Jobs.
Late applications and/or CVs will not be accepted. Agencies need not apply.
If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.
Closing date: 11 January 2026
Interviews week commencing 19 January 2026
In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.